Company Accurate Paper Box is a family owned business located in Knoxville TN and serving the Southeast and Midwest. We manufacture and design folding cartons, and related paperboard products to meet a variety of customer needs.

Job Summary

As an Account Manager, you will represent Accurate Paper Box to the customer and act as a critical liaison between the customer, sales, and operations teams. As Account Manager you will receive and process routine customer orders, inquiries, and/or customer issues related to orders. You will also be responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning, and inventory management.

Responsibilities

Represent Accurate Paper Box values and deliver excellent service through each interaction

Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact

Run customized reports and share data with customers

Provide pricing, inventory availability and production schedule information to customers

Track order activity and alert appropriate staff of any potential delivery problems

Partner with Quality Manager to resolve routine customer issues

Suggest alternative products or services to meet customer needs when appropriate

Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction

Track warehouse inventories and update customers on order status

Quickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolution

Qualifications

Required: +5 years of experience interfacing with customers in a sales related field environment

Required: +5 years of experience in folding carton, corrugated or flexible packaging

Preferred: Bachelors Degree from an accredited institution required

Demonstrate a customer-oriented mindset and ability to operate with customers’ best interests in mind

Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions

Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development

Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals

Benefits/Perks

Competitive Pay

Career Advancement

Health, Dental, Vision, 401K