Job Description

Job Description

JOB TITLE: Customer Service Representative

JOB SUMMARY: This is a temp-to-hire customer service position on the Operations Resource Team and will include managing electronic and paper documents, answering phones and developing knowledge in the insurance industry. The ideal candidate will be adept on the computer, have good communication, a desire to learn, like to solve problems and be curious. On the job training is provided.

PERKS : Business casual environment, Treadmill workstations

Hours: 8:00 a.m. to 5:00 p.m., Monday-Friday

Pay: $20.00 - $22.00 per hour DOE

Location: Phoenix, AZ 85018

Type: Temp-to-Hire

Start date: Immediately upon passing background

Duration: Until hired

Benefits: Available after eligibility period

DUTIES

• Assist customers with their insurance inquiries
• Enter prospects into agency management system
• Manage incoming electronic customer service requests and inquiries (customer service change requests, file claims, issue certificates of insurance, etc.)
• Attend training sessions to gain more knowledge to begin training in other areas of insurance (customer service change requests, file claims, issue certificates of insurance, etc.)

REQUIREMENTS

• Covid Vaccination Required
• Previous Customer Service experience
• Able to work in a fast paced environment
• Detail oriented
• Willing to learn the insurance industry
• Excellent data entry skills
• Experience in Word, Excel and Outlook
• Ability to communicate effectively and with compassion toward customers and staff
• Background check required