JOB OVERVIEW:
The purpose of the Franchise Consultant (FC) is to effectively manage a defined territory (Pacific Northwest USA) of Franchise Owners to ensure company objectives and goals are achieved. Upon grand opening, the FC will assume the support responsibility of new offices through the length of the relationship. Looking for a strong communicator who is a driven, energetic, adaptive and an organized professional. The FC will ensure brand engagement, compliance, consistent measures, thorough communications and tool utilization for Franchise Owners to utilize in their daily business operations.
Benefits
Along with an exceptional culture rooted in our Core Values we offer:
Amazing, family-like TEAM environment
Currently, the ability to have a home-based office from anywhere in the U.S. preferably in NW U.S.
See new places across the Pacific North West
Influence on evolution of a rapidly growing franchise system
Travel, hotel and meal expenses covered on company credit card per Employee Handbook
Ability to build your own personal travel points at hotels, car rentals, and airlines
401k with match
Health, Vision, & Dental
21 Paid vacation days and holidays
JOB RESPONSIBILITIES:
Under direction of manager (direct report to Regional Director)
On a proactive and consistent basis, work hand-in-hand with Franchise Owners on operational execution to achieve revenue & profitability targets.
Report on and contribute to the success of the New Location Monitoring Program.
Conduct onsite visits, including the initial follow-up visit and ongoing support visits.
Collaborate with multiple departments, adherence and execution of Franchise Owner operating plans.
Regularly report to the Regional Director, Franchise Support on status updates.
Provide input to develop, test and validate new and existing operational processes and systems that improve owner performance and efficiencies.
Effectively contribute to the development and the rollout of new systems and processes.
Utilizes office P&L and KPI data to analyze and respond to business trends and opportunities.
Review, understand and gain commitment on Franchise Owner revenue and profit objectives.
Identify and immediately communicate performance and compliance issues to Regional Director.
Address compliance and performance issues as directed.
Remain knowledgeable of market, industry trends and competitors.
Continuously look for ways to improve effectiveness and efficiency of processes and operating systems.
Be the true north point of contact for all inflowing owner communications.
Assists with re-sales and renewals as needed.
Manage compliance activities to include communicating compliance directives to franchisees, ensuring compliance with directives, following up with non-compliant franchisees, and escalating through the Regional Director
Adhere to policies and guidelines for operational excellence.
Ensure Operation Manual Compliance.
Closely monitor franchisee revenue reporting and report anomalies when needed.
Assist to resolve any franchisee grievances.
JOB QUALIFICATIONS/REQUIREMENTS:
Multi-unit franchise support experience required
Must be an effective communicator
Passion for coaching and leading
Comfortable having difficult conversations on the business
Fluency in financial and P&L management
Adaptive to software
Experience in a startup preferred but not required
Ability to travel up to 50% of the time
Background Check required
Bachelor’s degree preferred with an emphasis in business or equivalent experience
This is a remote position. <p><em><span style="font-size: 8pt;">Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.</span></em></p>