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Customer Service Representative

Ace Handyman Services Portland

Customer Service Representative

Portland, OR
Part Time
Paid
  • Responsibilities

    Turn your customer service background and your engaging personality into a challenging and rewarding sales career!Join our TEAM at Ace Handyman Services Portland, where we bring helpful to our customers' homes! We are a national leader in the home improvement and home repair services industry because we design our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated person, like you, to serve as a customer service representative. You'll also be helping out our leadership TEAM to ensure efficient and smooth daily operations.

    In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftspeople with the right customer is key to a successful customer journey.

    Here is just some of what we have to offer:

    Competitive pay ranging from $16-20 per hour

    Performance bonuses

    Cell phone reimbursement

    Regular pay reviews

    Plus more!

    Job Responsibilities

    As a Customer Service representative, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftspeople. This will require that you provide customers with information and expert advice on our services, pricing, and availability.

    Your specific duties in this role will include:

    Respond to job leads across multiple platforms in a timely manner

    Coordinating the schedule for multiple craftspeople and projects

    Utilizing our dispatching & schedule management software

    Returning customers calls as needed and following up with past customers

    Performing paperwork and filing duties

    Assist in solving operational logistics to ensure a smooth customer journey

    Job Requirements

    We are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftspeople. You will also need a strong solution-focused attitude and be quick on your feet.

    Specific qualifications for the role include:

    High school diploma or GED

    1-3 years of administrative assistant/scheduling experience

    Construction experience required

    Comfortable with sales

    Adaptive to technology

    Strong customer service skills

    Excellent office management skills

    Solid typing skills

    Great multitasking and prioritization skills

    Exceptional communication skills

    Customer-facing experience, a plus

    Build fun and rewarding career with an industry leader!

    Apply now!

    Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.