Job Description
Ace Industrial Supply is a $40-million-dollar company with 300+ employees that has been steadily growing for the last five years. As a company that has been in business for over 38 years, the 2nd generation of the family business has now taken the lead with a new vision, and we are looking for an awesome Payroll Administrator to helps us achieve this new vision.
Ace Industrial Supply is looking for a Payroll Administrator candidate with excellent interpersonal and communication skills, who knows how to effectively problem solve and possesses a solid knowledge of Microsoft Office software. This Payroll Administrator opportunity is in Burbank, California. The company is looking for a Payroll Administrator, who will perform all functions necessary for the preparation and processing of employee’s payroll. This role will be reporting to the Payroll Director for Ace Industrial Supply.
ESSENTIAL FUNCTIONS:
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused on that mission
Develop service procedures, policies, and standards
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports
Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities
ACCOUNTABILITIES FUNCTION:
Review and analyze collector portfolios, collection protocols, and department processes to recommend process improvement to the senior leadership team
Monitor workflow of staff to confirm that the collection of all past due balances are aggressively pursued
Research, develop and implement collection procedures that reduce the amount of delinquency in accounts
Maintain working knowledge of current credit and collection legal requirements and protocols
Prepare and process recommendations for employee goal setting, evaluations, and the screening of potential new hires
REQUIRED:
Minimum 3 years of experience as a Customer Service Manager, Retail Manager, or Assistant Manager
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases, and tools
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Strong interpersonal, negotiation, mentoring, and staff development skills
Knowledge of collection/call methodology
Proficient with Microsoft Office applications with strong Excel skills – Pivot Tables are a must
Knowledgeable in TCPA, FDCPA, and FCRA
BENEFITS:
Monday-Friday schedule
Medical, Dental & Vision Insurance
401(k) with Company Match
Company Description
CAREERS THAT MAKE A DIFFERENCE! There has never been a more exciting time to work for a 40-million-dollar company with 300+ employees that has been steadily growing, year over year, for the last five years. As a company who has been in business for over 35 years, the 2nd generation of the family business has now taken the lead with a new vision and we are looking for awesome team members to help us introduce new revenue streams as we grow into new markets!