WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE ©

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fair

** JOB OVERVIEW:**

Delivers food and beverage orders to guest rooms and resident condominiums according to Resort specifications, courteously and efficiently. Also assists in the maintenance of the Room Service area and equipment.

** REPORTS TO:** Assistant F&B Manager

KEY RELATIONSHIPS:

Internal: Staff in Room Service, Bar, Kitchen/Stewarding, Engineering, Housekeeping, Front Desk, Sales and Banquet/Catering Department.

External: Resort guest/visitors and residents guest/visitors.

QUALIFICATIONS

Essential:

• Minimum of 18 years of age to serve alcoholic beverages.

• 1 year(s) experience as a Room Service Server.

• Food handling certificate.

• Fluency in English both verbal and non verbal.

• Compute basic arithmetic.

• Provide legible communication.

• Ability to:

• perform job functions with attention to detail, speed and accuracy.

• prioritize and organize.

• be a clear thinker, remaining calm and resolving problems using good judgment.

• follow directions thoroughly.

• understand guest and resident’s service needs.

• work cohesively with co-workers as part of a team.

• work with minimal supervision.

• maintain confidentiality of guest and resident information and pertinent resort data.

Desirable:

• High school graduate or equivalent vocational training certificate.
• Previous experience in Room Service.
• Certification of previous training in liquor, wine and food service.
• Certification in CPR
• Certification in an alcohol awareness program.
• Fluency in a foreign language, preferably Spanish.
• Ability to suggestively sell.
• Ability to input and access information in the property management system/computers/point of sales system.
• Previous guest and resident relations training.

PHYSICAL ABILITIES

Essential:

1. 1. Exert physical effort in transporting 5 pounds to 10 pounds
2. 2. Endure various physical movements throughout the work areas.
3. 3. Reach 10 inches/feet.
4. 4. Remain in stationary position for 10 minutes/hours throughout work shift.
5. 5. Satisfactorily communicate with guest and residents, management and co-workers to their understanding.