Job Description

UNITED STATES INSURANCE SERVICES (USIS) has been doing business since 1958. As an ACRISURE Agency Partner, and a full-service independent insurance agency, we provide comprehensive insurance products for individuals and businesses.

Currently ranked 9th as the largest insurance brokerage in the world, we are looking to add a CLAIMS ADVOCATE to our team.

The Claims Advocate position is responsible for serving as the liaison between our clients and insurer regarding all claim matters. The Claims Advocate will take a proactive approach to advocate on behalf of clients for the best possible claim outcome.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for managing all aspects of a claim including: evaluating coverage; enter claim into agency management system; prepare loss notice and report claim to carrier (if applicable); follow up on a regular basis to make sure claim is progressing; keep insured and producer updated on status; update agency management system with updated information 
•  Coordinate between client and insurer to discuss all aspects of coverage and assist with resolution of coverage issues which may involve on-site visits 
• Take proactive role in client advocacy in all aspects of claims 
•  Assist with needs assessments as to establish reporting procedures and service commitments 
•  Provide technical expertise in response to client inquiries concerning claim matters 
• Provide client with claim status reports; review and maintain claim files as needed or required by service commitments 
•  Schedule and participate in formal claim reviews, client presentations as needed •
• Notify Producer/CSR on accounts with adverse claim history that may need attention during renewal process 
• Identify trends in claims and notify management and loss control to help facilitate a resolution 
• Maintain current knowledge of insurance contracts, industry trends, attend seminars, workshops, training programs, as necessary and appropriate 
•  Assist in renewal process by obtaining loss runs as needed 
•  Other duties as assigned

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

COMPETENCIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• High School Diploma or the recognized equivalent is required
• Must possess a current MD Property & Casualty insurance license
• Minimum 3+ years of claim experience, with an emphasis on Workers’ Compensation

TECHNOLOGY SKILLS:

• Applied Epic or similar agency management software experience preferred
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

OTHER QUALIFICATIONS:

• Able to work independently and enjoy a high degree of interaction with team members
• Ability to contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior and effort to achieve goals and objectives
• Self-motivated and driven
• Maintain a sense of urgency and ability to work with and meet deadlines
• Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance
• Demonstrates excellent time management and prioritization skills
• Attention to detail and commitment to a high level of accuracy
• The ability to multi-task, prioritize, work independently, and use discretion surrounding sensitive information
• Ability to maintain a professional demeanor and positive attitude

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate stress due to regular deadlines and daily challenges
• High finger dexterity while typing documents and forms
• Occasionally lift up to 20lbs

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is done on location, in office required 
• Remote work available when applicable COVID guidelines apply
• The noise level in the work environment is usually moderate

We offer a competitive salary and a comprehensive benefits package which includes: Medical, Prescription, Dental, Paid Time Off and 401k plan.

United States Insurance Services is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition

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