Job Description

We are seeking a Customer Service Specialist to join the company, a premier supplier, in Phoenix, AZ USA 85007 While working in this clean, and climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among the Best & Brightest Companies to Work For. Immediate interviews are available, apply today! Job description * The Error Resolution Specialist position is responsible for reviewing, researching and appropriately adjusting tax documents and payments allowing them to post correctly to the taxpayers account. It is also responsible for examining, researching and correcting batches, documents and payments that do not pass system validation. This position works a system identified list of errors, reviews taxpayer documentation and system calculations to determine the source of the error and correct the problem. * This position is also responsible in identifying and correct the source of the complex problems, will interact with other divisions, customers and perform extensive research through all account periods and tax types to ensure accuracy when the problem is resolved. * The position also researches payments that have been misapplied which requires extensive research of past payments, credits and billings. Skills Required: Performing detailed examinations of state tax documents Working with multiple screens on computers Analyzing and evaluating taxpayer claims Interpersonal relationships Oral and written communication Skills Preferred: Experience working in a fast-paced production environment Ability to handle changing priorities to meet required deadlines Ability to do mathematical computations Ability to analyze data and make a decision Experience Required: One year office experience Google work space Education Required: High school diploma or GED Additional Information : Possible overtime of 8 hours on various weeks. The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all. Company Description With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro's client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.

Company Description

With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.