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Customer Service Representative

Acro Service Corporation

Customer Service Representative

Newark, NJ
Paid
  • Responsibilities

    Job Description

    We are seeking a Customer Service Representative to join the company, a premier supplier, in Clearwater, FL. While working in this clean, climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. The position offers competitive compensation, comprehensive benefits options (medical insurance with BlueCross and BlueShield, 401k through Principal Financial and more!). Come work for a company that has been consistently recognized among the Best & Brightest Companies to Work For. Immediate interviews are available, apply today!

    Shift:

    • Full Time Shifts: Mon-Sat 7am to 10pm Central Time
    • Part Time Shifts: 10am-3pm Central Time or 5-10pm Central Time
    • Training class M-F 8am to 4:30pm (first 30-45 days) then shift assigned

    What You’ll Be Doing:

    • Respond to member/provider/agent/broker inquiries via telephone regarding health insurance benefits, eligibility and claims.
    • Analyze problems and provide correct information and solutions.
    • Communicate monthly messages to providers on a specific needs basis.
    • Deal tactfully and empathetically with customers.
    • Establish and maintain effective working relationships with physician office staff.
    • Read, comprehend and verbalize processes and procedures of the organization and of health insurance coverage.
    • Multi-task and pay close attention to detail.
    • Other duties as assigned.

    The Experience You’ll Need (Required):

    • Minimum of a high school diploma or equivalent
    • Prior experience in Customer Service in a Managed Care Organization preferred
    • Knowledge of managed care processes and health insurance coverage preferred
    • Outstanding communication skills and the ability to understand complex situations to effectively handle escalated customer needs
    • Analytical skills and the ability to read and interpret data
    • Problem solving abilities
    • Ability to work independently and as a part of a team
    • Ability to operate computer programs - Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
    • Successful completion of the Customer Service Assessment

    The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.

    Company Description

    With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.