Nonprofit recruiting & coaching firm is seeking an experienced IT Support/Salesforce Admin to join their team!

WHAT WE DO

ActivateWork is a nonprofit recruiting, training, and coaching firm that connects employers to a diverse pool of exceptional talent. Traditional hiring processes leave valuable talent out. We help employers solve talent gaps by finding promising candidates in underrepresented communities and preparing them to excel in new careers.

Our proprietary behavioral screening process, rigorous skills training, and 12 months of on-the-job coaching prepare our learners to be valuable new hires, with a one-year retention rate 36% higher than the industry average. And with an average starting wage of more than $22/hour, our model is one of few proven to launch people to lasting economic freedom.

THE OPPORTUNITY

The Salesforce/IT Support Admin contributes to ActivateWork's overall mission by supporting staff in customizing the Salesforce platform and ensuring computers are set up and maintained to maximize their full potential.

This is a hybrid role with opportunities for remote work with a minimum of 3 days in our Denver office.

WHAT YOU WILL BE DOING

IT Admin

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, and public groups.
• Providing first-line technical support and assistance to employees and learners on IT-related issues.
• Managing daily support and maintenance of IT systems and conducting long-term improvement operations to ensure compatibility with evolving mission requirements.
• Troubleshooting computers (Mac & Windows), computer peripherals, and mobile devices (iPads, iPhones, Androids, etc.)
• Installing, configuring, monitoring, maintaining, and supporting workstations including operating systems and applications, laptops, printers, and servers.
• Maintaining an adequate inventory of systems, subsystems, and component parts used/needed by staff members.
• Software licenses management
• Maintaining the accuracy of ActivateWork' s website through updates using WordPress.
• Maintaining WordPress plug-ins and website back-ups.

Salesforce Admin

• Configuration changes, including (but not limited to): Flow, field page layouts, record types, custom settings, dashboards, and reports.
• User training and creating training materials.
• Gathering detailed requests for improvements or changes to the system and implement these changes as appropriate.
• Automating processes using Salesforce tools such as process builder, flow automation, and validation rules.
• Identifying, installing, and maintaining appropriate apps from the AppExchange for event management, mass email, document merge, and more.
• Testing and implementation of package development efforts, as well as coding, configuration, regular maintenance, installation, testing, and debugging, additionally managing timelines and manufacturing technical documentation.
• Developing customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements, and company goals.

WHAT YOU WILL BRING TO OUR ORGANIZATION

• 2+ Years of relevant experience in customizing the Salesforce platform.
• Salesforce Certification required.
• Microsoft 365 Certified Fundamentals in 3 Months.
• ADM201 certification, required in 6 months.
• ADM211 certification, required in 12 months.
• Proven ability to design and implement new processes and facilitate user adoption.
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
• Strong understanding of Salesforce.com best practices and functionality
• Strong data management abilities
• A demonstrated ability to understand and articulate complex requirements.
• Excellent project management skills and a positive attitude
• Must demonstrate exceptional verbal and written communication skills.
• Must demonstrate ability to communicate effectively at all levels of the organization.

WHAT OUR ORGANIZATION IS PROVIDING

• Expected annual salary range of $65,000 - $70,000 based on experience.
• Paid Vacation
• Sick Leave
• Health Reimbursement Arrangement (HRA)
• Simple IRA – employer matching up to 3%

ActivateWork provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetics, veteran status or other legally protected characteristics. In addition to federal law requirements. ActivateWork complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ActivateWork will not discriminate or retaliate against applicants who inquire about, disclose or discuss their compensation or that of other applicants.

ActivateWork expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of ActivateWork employees to perform their job duties may result in discipline up to and including discharge.