Job Description
Summary:
This position is responsible for maintaining relationships with existing named accounts and selling the organization's services to and developing relationships within those accounts. Named accounts are Fortune 100 companies.
The Enterprise Account Manager should have experience selling to large enterprise customers and working with C-Level executives. Successful AM’s are self-motivated, apply creative sales techniques, have excellent presentation and communication skills, and are educated in IT Network Service so they can be consultative in their approach. Skillsets should include:
Ability to speak confidently at the executive level
Able to consult with clients about complex network solutions
Outgoing and possess a desire to meet with clients on a consistent basis
Ability to align customer business objectives with company technology solutions
Ability to lead internal strategy and solution meetings
Knowledge of managed network services and other IT Infrastructure technologies
Responsibilities:
Develop and implements short and long term strategic account plans for your named account(s)
Manage and grow revenue and market share within those accounts in alignment with company’s strategic objectives
Develop and execute account strategy by collaborating with account team to deliver strong relevant value propositions
Acquires and cultivate customer relationships and ensure effective service delivery to accounts
Obtain highest margin and revenue sales goals through provision of solution based opportunities
Focus on customer satisfaction, know the customer's business and workflows, develop proper contact network within accounts
Utilize in house experts/specialists where required and partner with marketing to develop future opportunities within accounts
Develop timely accurate revenue forecasting and reporting
Identify key new business opportunities and trends
Qualifications:
Bachelor’s degree (preferred, not required)
5+ years B2B customer service experience (preferably in the Professional Services/Managed Services and networking environment)
Proven “Farmer” in large enterprise market
Understanding of new and emerging technology trends in Managed Services, SD-WAN , Digital Media, Wireless and Managed Mobility
Consultative and knowledgeable on Managed Network services
This position is remote, however the Account Manager is expected to be on-site at customer locations several days a week.
THE BENEFITS OF WORKING WITH ACUATIVE:
Acuative offers a comprehensive benefits program to all eligible employees. Full-time employees are eligible for benefits the first day following 45 days of employment.
Comprehensive benefits plan including:
Health care that provides in and out-of-network coverage, no selection of Primary Care Physician or referrals are required.
Dental coverage has preventative services covered at 100%.
Vision Plan provides 1 exam per year and a generous allowance to use towards glasses or contacts.
Flexible spending, Dependent Care and Healthcare savings accounts with company contribution.
Long-Term Disability – Provides financial protection for you after 180 consecutive days of disability
Basic Term Life & AD&D Insurance provided by Acuative
Paid Time Off - Acuative believes that employees should have opportunities to enjoy time away from work to balance their lives. This PTO plan is inclusive containing provisions for vacation, personal and sick leave.
Career Development opportunities - Acuative recognizes the benefit of developmental experiences and encourages employees to talk with their supervisors about their career plans. Supervisors are encouraged to support employees' efforts to gain experience and advance within the organization.
Service Award Program - Acuative has established a program for recognizing the significant anniversary dates of service by employee’s as a way of saying thank you for hard work and dedication.
401(K) Plan with company match opportunity
Employee referral program - Referring employee is eligible for the award in the amount of $250.
Life Assistance Program - Acuative offers a voluntary and professional service that provides information, counseling, and referral services to all full-time and part-time employees and their dependents that may be experiencing personal stress in their lives.
ABOUT ACUATIVE:
For more than 35 years, Acuative has been providing an innovative approach unique to the communications marketplace. The Acuative team provides the entire end-to-end solution from network design to installation and management. Acuative can provide single-source solutions to help build, monitor, manage and support networks.
Acuative’s SECURITY OPERATIONS CENTER (SOC) works to protect against cyberattacks. Staffed by cybersecurity experts, security analysts and engineers who are trained to detect, analyze and respond to cybersecurity incidents and threats, and prevent such instances from happening. SOC staff work with programs and analytical tools that make it possible to stay on top of the latest security threats in the online world.
Acuative PMI-CERTIFIED PROJECT MANAGERS coordinate directly with all Acuative teams involved in supporting your project - field service teams, technical support teams, outside vendors, and other internal departments, from the initial order process through the successful test and verification of the service. Eliminating information silos and fostering collaboration, the project manager makes the all the connections necessary to streamline the implementation while keeping you apprised through every phase of the project: planning, initiation, monitoring, execution, and closing.
Acuative’s FIELD SERVICE TECHNICIANS are the foundation of our service business. They are the face of our company to our customers and we take that very seriously. Acuative Field Service Technicians are employees of the company. This allows a superior level of control over the qualities of our people, including their experience, tools, training, and an overall corporate culture that is committed to providing superior service, each and every day.
Our skilled staff, proactive monitoring, and management system coupled with cutting-edge technology help reduce network complexity and gain optimal performance for any business in a single or multivendor environment. Whether it’s helping an organization develop a compelling business case with financial due diligence or ensuring the new WAN design is fit for use, Acuative’s WAN architecture and engineering experts are there to help with robust and scalable designs.
We handle the end-to-end process of identifying, evaluating and selecting the best-in-class WAN solutions, including Software Defined Wide Area Networking, SD-WAN, and Distributed Network Functionality Virtualization (D- NFV), based on organizational requirements. We implement, monitor and manage to ensure continuous optimization of organizational networks.
We hope you consider joining your talent with our team.