Picture this: a modern corporate culture intersects with state of the art technology in the fastest growing industry in the online advertising worldwide.
Our biggest investment is in people. At AcuityAds, you can expect the fast-paced excitement of an ever-growing environment with the rock-solid support from stellar Techies – with some nice perks on the side. If you are a passionate professional who can get a lot done while having fun, come join a team of like-minded, skilled professionals where you can learn and share your knowledge! We don’t just offer competitive salaries and benefits, at AcuityAds, we value the health and happiness of our employees from a holistic perspective. Our corporate wellness efforts span from an in-house registered massage therapy service to weekly catered lunches, a fully stocked and functioning kitchen, team gatherings, and UNLIMITED vacation policy. We offer structured employee recognition awards and financial wellness programs.
ABOUT ACUITYADS:
Ranked on Deloitte’s Fast 50 and Fast 500 lists 4 years in a row, AcuityAds is one of the fastest-growing technology companies in North America as well as Europe in the programmatic marketing space – which is the fastest-growing segment of digital advertising in the world today. Acuity empowers marketers by offering transparency on costs and brand safety, and real-time reporting and analytics, bringing accountability to programmatic advertising to deliver business results. AcuityAds is headquartered in Toronto, Canada with sales offices in New York City, Boston, Chicago, Los Angeles, San Francisco, San Diego, Vancouver, Calgary, Montreal, and Europe.
WHAT ARE WE LOOKING FOR?
The Client Success Manager is responsible for managing pre and post-sale for our clients. Creating proposals to managing the day-to-day relationship with clients and the flawless execution of their campaigns. The Client Success team is responsible for creating all pre-sale materials in the proposal phase and once we win the deal, managing the campaigns throughout their lifecycle with Acuity. This person is the point of contact for our advertisers and agencies. This role requires an individual with excellent communication skills and one who can develop strong relationships, both externally and internally, with our Ad-operations, sales, and finance teams.
WHAT YOU WILL DO:
Deliver excellent customer service and strategic relationship management to advertisers and agencies in the dedicated book of business
Communicate with the client/agency on a consistent basis relating to campaign delivery and performance, supported by the generation and delivery of regular reports
Proactively manage campaigns, negotiating with all parties involved, internally and externally, to ensure campaigns are executed flawlessly from point of contract to billing
Ensure client retention is maximized, as well as spearheading upsell opportunities by securing incremental dollars and cross-selling current clients
Attend client meetings and have strong presentation skills to showcase client performance
Develop and maintain necessary technical knowledge as well as a thorough understanding of Acuity’s suite of products to be the client’s trusted point of contact throughout the campaign’s full lifecycle
Work closely with members of the operations team to identify and advance any opportunities to improve the performance of campaigns and to generate growth of advertisers
Be the internal owner of all assigned campaigns and able to provide information when required regarding campaign metrics, objectives and status
Provide proactive insights and success metrics to clients both during and after the campaign, to build relationship and show Acuity value
WHAT YOU WILL NEED:
Experience in client success, strategy or account management in digital advertising
Strong understanding or experience in Programmatic
Ability to multi-task and excellence in client service
GREAT PLACE TO WORK®
AcuityAds is certified as a Great Place to Work® after a thorough and independent analysis conducted by @Great Place to Work Canada. This certification is based on direct feedback from employees, provided as part of an extensive and anonymous survey about the workplace experience. Check us out at https://www.acuityads.com
OUR CORE VALUES
We are growing fast, so this is the perfect time for you to join our team. You have the amazing opportunity to make an impact in a big way in a company that is poised for growth. Our Acuitian way is built on five core values:
Customer Service: We provide superior customer service to all those who we interact with.
Respect: We respect all individuals and businesses.
“Can-Do” Attitude: We exhibit a can-do attitude and always strive to say “yes”
Innovation: We push the limits of innovation and automation.
Fun: We understand our enthusiasm is part of a fun and thriving workplace.
DISCLAIMER
This description has been designed to indicate the general nature and level of work performed by the employee within this position. However; the actual responsibilities, duties, qualifications, and experience may vary. The employee may perform other related duties as required to meet the ongoing needs of the organization. Information contained in this job posting/description is subject to change.
DIVERSITY, INCLUSION & EQUAL EMPLOYMENT OPPORTUNITIES
AcuityAds is committed to the principle of equal employment opportunity for all our people and to providing a work environment free of discrimination and harassment. We expect and require the cooperation of all our people in maintaining an environment with mutual respect by and for all our employees and applicants.
All employment decisions at AcuityAds are based on business needs, job requirements and individual qualifications, without regard to race, colour, ancestry, creed (religion), place of origin, ethnic origin, citizenship, sex (including pregnancy, gender identity), sexual orientation, age, marital status, family status, political belief, physical or mental disability, receipt of public assistance, or irrelevant record of offense.
AcuityAds provides accommodations for individuals with disabilities. If you require an accommodation, please contact us by e-mail at hr@acuityads.com. This ensures that the appropriate accommodations are in place during the recruitment and selection process and before you begin your journey with us.
Let us know what we can do to help you be successful during your recruitment experience at AcuityAds.