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Advertising Operations Manager


Advertising Operations Manager

Full Time
  • Responsibilities

    Acuity is growing as a result we are hiring an Advertising Operations Manager to support our growth, ensuring that AcuityAds remains an enjoyable and fulfilling place to work. The Operations Manager will be a hands-on and will continuously conduct one-on-one meetings and provide guidance, training and motivation necessary to develop our amazing talent.

    This person will have a key role across the lifecycle of operations, from hiring to onboarding to development and succession. This role is a strategic role as well as a tactical and technical role, providing visionary leadership around sustaining our culture and developing our team as well as implementing the day-to-day processes to deliver it.

    Under the EVP and VP of AdOps’ supervision, s/he will work directly with the management team to craft our approaches to supporting our people and developing their skills, and they will work directly with all of our team members to ensure they are supported and have clarity around their role in achieving our business objectives.

    Expected Outcomes:

    The Operations Manager will be expected to deliver:

    Support the VP of AdOps and team members: resulting in the happiness, retention and quality output of all team members

    Process improvement: clarity around our structure and review process, ensuring reviews and appraisals are all delivered on time, and every team member has clear and measurable objectives

    Communication improvement: serve as first point of contact for internal-external clients as well as develop integrated communication strategies, including suggestions for appropriate verbal/written response and time frame to meet strategic objectives of the business

    Knowledge transfer: develop in depth knowledge of our business in order to create communications that draw line of sight into the business goals and priorities for the team


    Manage campaign and Self-serve partnerships teams as well as embrace and encourage a culture based on teamwork, collaboration, and intellectual curiosities

    Pay close attention to daily operations, recommending and creating improved courses of action where necessary

    Lead regular knowledge share sessions to present and learn new strategies for optimizing and enhancing campaign performance

    Provide expert operational input to the engineering, product and QA teams

    Assist in the growth of junior team members through regular 1:1 meetings, identifying technical and career development opportunities, being a sounding board for questions and mentor to share addressable media experiences and applications

    Ensure team operations and client deliverables are commensurate with client goals and strategic vision of the business

    Write/edit/review e-mail communications while displaying versatility, creativity and deep understanding of relevant audience needs

    Set up ways of working with your team that are appropriate to the demands of your internal clients and the communication styles of those around you

    Focus on the overall health and growth of Acuity’s clients’ campaigns including the oversight of programmatic strategy, individual campaign proposal development and meaningful post-buy recaps

    Interface with Strategy and Account Management teams to respond to communicate service offerings, and to identify and deliver new solutions in a collaborative fashion

    Lead regular knowledge share sessions to present and learn new strategies for optimizing and enhancing campaign performance

    Contribute strategic insight in new business efforts, determine optimal staffing assignments for existing clients and new business scenarios

    Establish processes and standard operating procedures

    Maintain accountability for QA procedures across upcoming, live and ending campaigns


    AcuityAds is certified as a Great Place to Work® after a thorough and independent analysis conducted by @Great Place to Work Canada. This certification is based on direct feedback from employees, provided as part of an extensive and anonymous survey about the workplace experience. Check us out at


    Health Benefits

    Unlimited Vacation Policy

    Free Weekly Lunches

    Quarterly Fun Events

    In-house Massage Therapists

    Fully Stocked Kitchen


    We are growing fast, so this is the perfect time for you to join our team. You have the amazing opportunity to make an impact in a big way in a company that is poised for growth. Our Acuitian way is built on five core values:

    Customer Service: We provide superior customer service to all those who we interact with.

    Respect: We respect all individuals and businesses.

    “Can-Do” Attitude: We exhibit a can-do attitude and always strive to say “yes”

    Innovation: We push the limits of innovation and automation.

    Fun: We understand our enthusiasm is part of a fun and thriving workplace.


    This description has been designed to indicate the general nature and level of work performed by the employee within this position. However; the actual responsibilities, duties, qualifications and experience may vary. Employee may perform other related duties as required to meet the ongoing needs of the organization. Information contained in this job posting/description is subject to change.


    AcuityAds is committed to the principle of equal employment opportunity for all our people and to providing a work environment free of discrimination and harassment. We expect and require the cooperation of all our people in maintaining an environment with mutual respect by and for all our employees and applicants.

    All employment decisions at AcuityAds are based on business needs, job requirements and individual qualifications, without regard to race, colour, ancestry, creed (religion), place of origin, ethnic origin, citizenship, sex (including pregnancy, gender identity), sexual orientation, age, marital status, family status, political belief, physical or mental disability, receipt of public assistance, or irrelevant record of offence.

    AcuityAds provides accommodations for individuals with disabilities. If you require accommodation, please contact us by e-mail at This ensures that the appropriate accommodations are in place during the recruitment and selection process and before you begin your journey with us.

    Let us know what we can do to help you be successful during your recruitment experience at AcuityAds.