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Picture this: a modern corporate culture intersects with state of the art technology in the fastest growing industry in online advertising worldwide.
AcuityAds is a Decision Science company that empowers businesses to make smarter media decisions. The AcuityAds product suite is anchored by our proprietary Consumer Valuing Tool. Our algorithm reverse engineers thousands of signals of which include social, search, and purchase data along the consumer journey and weigh their impact on conversion. These key signals are then used to find net-new prospecting opportunities. Every consumer is individually scored and ranked based on their individual conversion propensity specific to your brand. This ensures a brand never overpays or underpays for an ad opportunity relative to the consumer's actual value to the brand and conversion likelihood. The output of our AI is higher performing and more efficient media. We offer transparency on costs and brand safety, and real-time reporting and analytics, bringing accountability to programmatic advertising.
Founded in 2009, AcuityAds has achieved enormous growth and recognition. Thanks to our hardworking employees, we have ranked on Deloitte’s Fast 50 and Fast 500 lists 4 years in a row. AcuityAds is headquartered in Toronto, Canada with sales offices in New York City, Boston, Chicago, Los Angeles, San Francisco, San Diego, Vancouver, Calgary, Montreal, and Europe.
ABOUT ACUITYADS:
Ranked on Deloitte’s Fast 50 and Fast 500 lists 4 years in a row, AcuityAds is one of the fastest-growing technology companies in North America as well as Europe in the programmatic marketing space – which is the fastest-growing segment of digital advertising in the world today. Acuity empowers marketers by offering transparency on costs and brand safety, and real-time reporting and analytics, bringing accountability to programmatic advertising to deliver business results. AcuityAds is headquartered in Toronto, Canada with sales offices in New York City, Boston, Chicago, Los Angeles, San Francisco, San Diego, Vancouver, Calgary, Montreal, and Europe.
WHAT ARE WE LOOKING FOR?
This is a position where your coding abilities, communication skills, your desire to solve complex problems and passion for scale and big data will all be leveraged to develop answers to questions most don’t even know to ask. Working across the entire organization, you will have the chance to leverage your wide-ranging experience and skill-set to find the best solution for the problems at hand. If you have an business mindset and enjoy wearing many hats, we want to talk to you.
Primary Responsibilities:
Level 1 and 2 technology support for deployed content solutions
Provide email and remote support to customers
Emulate or reproduce technical problems encountered when required
Escalate critical issues to other team and follow up to completion
Manage ticket priorities across all support team members
Maintain a shared knowledge base by documenting resolved issues
contribute to the department’s ongoing improvement in Jira
Highlight opportunities to improve the system, the product and the team
Education and Qualifications:
BS degree in Computer Science or Information Systems or related technical field, or equivalent practical experience
3+programming experience in Python, Java, or PHP
3+ year of experience with web technologies such as HTTP, HTML, JavaScript
Customer-facing experience is a plus
Strong dedication to customer care
Creative thinker
Excellent verbal and written communication skills, in person, and by telephone
Ability to understand and analyze customer technical needs
Works well independently
Ability to construct complex yet efficient SQL queries. Ability to work independently and manage multiple projects simultaneously
GREAT PLACE TO WORK®
AcuityAds is certified as a Great Place to Work® after a thorough and independent analysis conducted by @Great Place to Work Canada. This certification is based on direct feedback from employees, provided as part of an extensive and anonymous survey about the workplace experience. Check us out at https://www.acuityads.com
DISCLAIMER
This description has been designed to indicate the general nature and level of work performed by the employee within this position. However, the actual responsibilities, duties, qualifications, and experience may vary. The employee may perform other related duties as required to meet the ongoing needs of the organization. Information contained in this job posting/description is subject to change.
DIVERSITY, INCLUSION & EQUAL EMPLOYMENT OPPORTUNITIES
AcuityAds is committed to the principle of equal employment opportunity for all our people and providing a work environment free of discrimination and harassment. We expect and require the cooperation of all our people in maintaining an environment with mutual respect by and for all our employees and applicants.
All employment decisions at AcuityAds are based on business needs, job requirements and individual qualifications, without regard to race, colour, ancestry, creed (religion), place of origin, ethnic origin, citizenship, sex (including pregnancy, gender identity), sexual orientation, age, marital status, family status, political belief, physical or mental disability, receipt of public assistance, or irrelevant record of offense.
AcuityAds provides accommodations for individuals with disabilities. If you require an accommodation, please contact us by e-mail at hr@acuityads.com. This ensures that the appropriate accommodations are in place during the recruitment and selection process and before you begin your journey with us.
Let us know what we can do to help you be successful during your recruitment experience at AcuityAds.