Job Description

OVERVIEW AND ESSENTIAL JOB FUNCTIONS

Agents at Acumen embody the organization’s mission of facilitating freedom, choice and opportunity for individuals with disabilities and their families. The Agent serving Arizona clients is responsible for growing Acumen’s presence within the self-directed community, supporting clients through their lifecycle with the organization, and ensuring contract compliance.

• Determine and initiate action to resolve denied claims and all ancillary collection processes.
• Develop and maintain good relationships with internal and external customers.
• Provide feedback and suggestions for improved systems and efficiencies.
• Maintain customer confidentiality.
• Adhere to all accounting policies, procedures and guidelines.
• Perform other job-related duties as directed by supervisor.
• Work well independently with limited supervision.
• Work a flexible work schedule, including but not limited to weekends, week nights and holidays.
• Perform other work related activities as assigned.
• Accurate and timely preparation of electronic and/or hardcopy medical claims for a variety of funding sources
• ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly.

HOW TO APPLY:

To be considered for this position, please cut and paste into your browser this link to apply on the Acumen website:

https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=65551&clientkey=5C6DC6B982C33CA3440486B6BB97BB39

MINIMUM QUALIFICATIONS & SKILLS

• Prior experience in customer service and/or client relations.
• Experience with GA Medicaid Billing a plus!
• Ability to logically and efficiently analyze issues and address multiple priorities in a professional manner.
• Experience reading, processing and researching prior authorizations for services
• Excellent time management, organizational and communication skills.
• 10 key by touch.
• Knowledge of basic computer skills including Microsoft Excel (intermediate level) and Word as well as E-mail experience.
• Ability to communicate both orally and in writing in a professional manner.
• Accuracy and the ability to handle responsibility with limited supervision.
• High standard of integrity.
• Ability to work well with numbers.
• Ability to read and work accurately with formulas.
• Demonstrates excellent organizational skills, attention to detail, time management, task oriented.
• Good interpersonal communication skills.
• Patience, perseverance, and follow through skills.
• Ability to handle conflict and difficult customers and/or state stakeholders and/or case managers.
• Ability to prioritize and handle multiple demands successfully.
• Must be able to plan for and meet multiple deadlines.
• Experience working with multiple applications.

PREFERRED QUALIFICATIONS

• High School diploma

WORK REMOTELY: NO

Acumen is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Company Description

Acumen is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our client's lives by what they do. Among many benefits to working here, we offer medical, dental, and vision coverage, generous paid time off, and incentive bonuses to those who qualify.