Job Description

We are seeking a Marketing and Operations Associate for our San Francisco office. This is a great opportunity to join a rapidly growing luxury jewelry startup. The role offers significant growth potential, competitive salary plus stock options, and the joy of delivering stunning bespoke lab diamond jewelry to a sophisticated clientele. 

Due to the significant amount of time with high-end diamond jewelry as well as client-facing responsibilities, this is an in-person, role out of our union square SF office and is NOT a remote or remote friendly position. 

Ada Diamonds, based in San Francisco, is an online custom fine jeweler and the leading luxury retailer of lab diamonds. Our unique online Concierge model combines the ease, transparency, and flexibility of an online retailer with the high-touch, client-focused model of a private jeweler. 

Known for our incomparable customer service and quality, the Ada Diamonds team consists of driven, focused individuals that strive for excellence and love to deliver stunning jewelry to appreciative clients. We are searching for candidates with similar tenacity, grit, empathy, and appreciation for quality.

AS A MARKETING AND OPERATIONS ASSOCIATE, YOU WILL ASSIST ADA’S ENTIRE SALES CYCLE AS WELL AS SUPPORTING THE MARKETING TEAM WITH THE FOLLOWING:

• Collaborating with senior personnel to define and execute on content creation in alignment with our brand, as well as identify opportunities for growth and reach

• Creating original video/story concepts weekly for TikTok, Instagram, youtube, Pinterest including accurate descriptions with minimal direction and oversight

• Developing and executing content that supports brand growth and opportunities

• Organizing and manage photoshoots with both professional and amateur models 

• Directly conversing with Ada clientele over social media platforms 

• Preparing and maintaining that the showrooms are client-ready

• Supporting on hand media requests

• Cleaning and organizing all display jewelry

• Performing intake, inspection, videoing, and/or photographing jewelry and diamonds

• Supporting our Inventory Manager by organizing and managing inventory

• Shipping loose diamonds & finished jewelry to clients

• Measuring and adding melee diamonds to inventory

• Managing shipments for fabrication orders, inter-office transfers, and diamond returns

• Running errands based on the needs of the team

• Supporting office and administrative needs

THE IDEAL CANDIDATE: 

• Is hardworking and tenacious. This is a start-up: you'll get out of what you put into it

• Has an innate sense of style and knows what looks good and what doesn’t

• Has an appreciation for and experience with luxury goods, with a passion for high-end client service where the customer always comes first

• Is comfortable handling millions of dollars of inventory on a daily basis

• Is a fast learner, great at problem-solving, and is able to become independent on a workflow or process quickly

• Is hyper responsible with exceptional attention to detail and great listening skills

• Is friendly, gregarious, outgoing, and confident with clients 

• Is a great team player with a positive attitude who can work with multiple teams and departments 

• Is open to and able to take direct feedback and direction from multiple team members

• Can stay organized and has the ability to shift between projects and responsibilities multiple times per day

• Is proud of the quality of her/his work, every single day

• Operates with a sense of urgency and can improvise and think on her or his feet

• Is honest, personable, and someone of high integrity

• Able to work diligently in a fast-paced, deadline-oriented environment

REQUIRED QUALIFICATIONS:

• SF area resident

• Some college or Bachelor’s Degree required

• Proficient in all social media platforms, specifically Instagram, Pinterest, Youtube, TikTok, and Reddit

• At least 2 years of sales or marketing experience, preferably with luxury goods

• Ability to quickly learn new tools, technologies, and workflows

• Excellent written and verbal communication skills

• Proficient with Gmail, Google Drive, and Microsoft Office products

DESIRED QUALIFICATIONS:

• No jewelry or diamond background is required

• Videography and professional photography experience

• Experience with database and CRM technologies such as Salesforce

• Experience with communication technologies such as Slack

• Experience with Adobe software including Photoshop, Premier Pro, Lightroom as well as graphic design software such as Canva, Unfold, or Figma

• Experience with Squarespace or equivalent web platforms

LOGISTICS & COMPENSATION

• Full-Time Role

• Monday - Friday 9am - 6pm (hours may change depending on workload)

• Competitive compensation 

• Health, vision, dental, and life insurance

• 401k

• Commuter benefits

• Paid time off and paid maternity and paternity leave 

• Stock options in a rapidly growing early-stage company

• Based out of Ada’s SF location in Union Square

• Dress code is sophisticated business casual

Company Description

Ada Diamonds, based in San Francisco, is an online custom fine jeweler and the leading luxury retailer of lab diamonds. Our unique online Concierge model combines the ease, transparency, and flexibility of an online retailer with the high-touch, client-focused model of a private jeweler. Known for our incomparable customer service and quality, the Ada Diamonds team consists of driven, focused individuals that strive for excellence and love to deliver stunning jewelry to appreciative clients. We are searching for candidates with similar tenacity, grit, empathy, and appreciation for quality.