Job Description

MANAGER, BRANCH

AdaptHealth is a premier full-service home medical equipment company in the United States – offering a full-scope of cost-efficient HME and respiratory care products and services that aim to keep patients comfortable and thriving in their own homes. We are dedicated to pursuing better and use technology, process and the power of our national network to do so. We have a relentless commitment to using innovation to transform the durable medical equipment industry, break the status quo and provide the best quality care.

POSTING SUMMARY:

The Branch Manager oversees the overall operations performed at a specific branch location. Specifically, providing leadership and coordination of services to clinical and non-clinical personnel within the region. The manager may also serve as the site leader and serve as the liaison with regional leadership and serve as the representative of the company within the community.

ESSENTIAL FUNCTIONS AND JOB RESPONSIBILITIES:

• Comply with all applicable company policies, procedures, and patient protocols.
• Comply with all current government regulations and professional standards respecting patient care.
• Participate in educational and professional programs and/or review professional literature on an ongoing basis to maintain knowledge and competency in current and developing techniques, professional standards, and the HME products and services offered by AdaptHealth.
• Ensure that the services provided via the branch location are done so in accordance with all federal, state and local laws, rules and regulations, including but not limited to those put forth by: CMS, Department of Health, DOT, FDA, OSHA, and the company’s accreditation organization.
• Maintain rapport with ordering physicians and referral sources. Inform the physicians and pertinent others of the changes in the patient’s condition through visit reports and telephone communication.
• Collaboration with member health systems, hospice partners and key community referral sources
• Looks for process improvement opportunities and makes recommendations to leadership
• Creates an environment of growth through actively serving on the Regional Leadership Team.
• Works with the Sales Leader to promote AdaptHealth by new program development, operational backup, personal visits, coordination of educational activities, including growing new hospice accounts.
• Oversees timely and efficient execution of all branch operations including Respiratory staff (with appropriate clinical supervisory support, as required).
• Addresses service concerns, identifies trends and reacts accordingly.
• Maintains Overall Direct Expenses at or below budget.
• Creates a team environment that allows AdaptHealth to say “yes” to referrals, processes referrals timely, efficiently, and accurately to grow our business as evidenced by achieving established customer service/patient satisfaction goals.
• Continuously reviews trends in referral satisfaction and complaints, determines root cause analysis, and implements appropriate communication/measures for improvements.
• Works with others to ensure initial and ongoing training (including on the job training) occurs regularly with return demonstration and accountability as evidenced by achieving operational and regulatory audit goals.
• Assist in resolving patient equipment problems under emergency conditions.
• Assist with preventative maintenance, required service checks, and patient/environmental assessment on home respiratory equipment during scheduled visits to patients.
• Assume on-call responsibilities during non-business hours in accordance with company policy.
• Control inventory at the branch level.
• Place purchase orders in accordance with company restocking protocol.
• Develop and maintain working knowledge of current HME products and services offered by the company.
• Maintain patient confidentiality and function within the guidelines of HIPAA.
• Completes assigned compliance training and other educational programs as required.
• Perform other related duties as assigned.

MANAGEMENT/SUPERVISION:

• Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
• Establishes annual goals and objectives for the department based on the organization’s strategic goals
• Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations

COMPETENCY, SKILLS AND ABILITIES:

• Leadership Skills
• Strong ability to co-manage in a multi-site environment
• Independent Thinker and Decision Maker
• Strong analytical and problem-solving skills with attention to detail
• Excellent verbal and written communication
• Excellent customer service skills
• Proficient computer skills and knowledge of Microsoft Office specifically Excel
• Ability to prioritize and manage multiple projects
• Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction

EDUCATION AND EXPERIENCE REQUIREMENTS:

• An associate degree from an accredited college required, bachelor’s degree preferred
• Five (5) years’ experience in the HME industry is required
• Relevant experience in health care administrative, financial, insurance customer services, claims, billing, home health and/or medical terminology training preferred
• Valid and unrestricted driver’s license in the state of residence

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Work environment will be stressful at times, as overall office activities and work levels fluctuate
• Must be able to bend, stoop, stretch, stand, and sit for extended periods of time
• Subject to long periods of sitting and exposure to computer screen
• Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use
• Must be able to lift 30 pounds as needed
• Excellent ability to communicate both verbally and in writing
• May be exposed to angry or irate customers or patients
• Ability to effectively communicate both verbally and written with internal and external customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.

BENEFITS

• Medical
• Dental
• Vision
• Paid Time Off
• 401k

ADAPTHEALTH IS AN EQUAL OPPORTUNITY EMPLOYER AND DOES NOT UNLAWFULLY DISCRIMINATE AGAINST EMPLOYEES OR APPLICANTS FOR EMPLOYMENT ON THE BASIS OF AN INDIVIDUAL’S RACE, COLOR, RELIGION, CREED, SEX, NATIONAL ORIGIN, AGE, DISABILITY, MARITAL STATUS, VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY, GENETIC INFORMATION, OR ANY OTHER STATUS PROTECTED BY APPLICABLE LAW. THIS POLICY APPLIES TO ALL TERMS, CONDITIONS, AND PRIVILEGES OF EMPLOYMENT, INCLUDING RECRUITMENT, HIRING, PLACEMENT, COMPENSATION, PROMOTION, DISCIPLINE, AND TERMINATION.

Company Description

At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, please click to apply, we would love to hear from you.