Customer Service Representative | Management Opportunity
Job Description
OUR AWARD-WINNING MARKETING FIRM IS GOING THROUGH AN EXPANSION AND WE ARE IN NEED OF HIGH-ENERGY REPRESENTATIVES!
CUSTOMER SERVICE REPRESENTATIVE JOB PURPOSE: ATTRACT AND SERVE CUSTOMERS BY PROVIDING PRODUCT AND SERVICE INFORMATION THROUGH COMMUNITY OUTREACH AND MARKETING PROMOTIONS!
DO YOU WANT TO BE A MANAGER BUT DON’T HAVE THE EXPERIENCE? IN THIS POSITION, YOU CAN ALSO GET INVOLVED IN OUR MANAGEMENT TRAINING PROGRAM!
CUSTOMER SERVICE REPRESENTATIVE JOB DUTIES:
ATTRACT POTENTIAL CUSTOMERS BY ANSWERING PRODUCT AND SERVICE QUESTIONS. SUGGEST INFORMATION ABOUT PRODUCTS AND SERVICES.
OPEN CUSTOMER ACCOUNTS BY RECORDING ACCOUNT INFORMATION.
RESOLVE PRODUCT OR SERVICE PROBLEMS BY CLARIFYING THE CUSTOMER'S COMPLAINT.
RECOMMEND POTENTIAL PRODUCTS OR SERVICES TO MANAGEMENT BY COLLECTING CUSTOMER INFORMATION AND ANALYZING CUSTOMER NEEDS
CONTRIBUTE TO TEAM EFFORT BY ACCOMPLISHING RELATED RESULTS AS NEEDED
ATTEND CONFERENCE CALLS AND INFORMATIONAL TRAININGS
QUALIFICATIONS:
CUSTOMER SERVICE, PRODUCT KNOWLEDGE, QUALITY FOCUS, PROBLEM SOLVING, MARKET KNOWLEDGE, DOCUMENTATION SKILLS, LISTENING, RESOLVING CONFLICT, ANALYZING INFORMATION, MULTI-TASKING, FAST-PACED
SOME REASONS WHY WE'RE EXCITED!
MEET GREAT PEOPLE AND NETWORK!
WORK WITH FORTUNE 500 CLIENTS!
BE A PART OF A TEAM!
OPPORTUNITIES FOR PROGRESSION!
STIMULATING ENVIRONMENT!
OPPORTUNITY TO TRAVEL!
SEND IN YOUR RESUME IF YOU'RE A TEAM PLAYER WITH A POSITIVE ATTITUDE!