• Operate within the guidelines and requirements of the Company Credit Policy under the direction of the Corporate Credit Manager.
• Process credit applications and setup job accounts.
• Works with customers to resolve discrepancies and disputes in a timely manner
• Process sales tax resale and exempt forms and maintain in appropriate files.
• Issue sales tax credits.
• Work with management to improve cash flow, credit quality, and increase sales volume.
• Provide lien waivers and process lien paperwork as needed.
• Maintain all appropriate documentation in the customer credit file.
• Works within an assigned customer account base and maintains the primary relationship with the Accounts Payable department for each customer
• Placing and receiving phone calls with assigned customers
• Perform follow-up work on past due invoices and provide customers with the documentation required to ensure timely payment
• Motivate customers to pay past due balances by building customer relationships
• Assessing delinquent accounts and escalating to management accordingly
• Provide quality customer service both internally and externally
• Any other duties related to Accounts Receivable, Credit and Collections that may be assigned.
Required Skills
• Exhibit strong analytical, technical, and research skills with attention to detail.
• Effective time management and prioritization of tasks is required.
• Ability to resolve conflict with negotiation skills and build good customer relationships.
• Ability to prioritize high volume workload while working independently.
• Timely interpersonal communication with management & co-workers.
• Excellent communication skills (written and verbal). Customer Service focused.
• Interpersonal skills and the ability to work well with customers and staff.
• 10 key calculator and key entry (computer/typing) by touch.
• Goal oriented.
Required Experience
High School Diploma Required
• Minimum 2+ years of experience in commercial collections.
• Proficient with computer applications (i.e.; Word, Excel, Outlook – Int. level preferred)
• Exhibit strong analytical, technical, and research skills with attention to detail.
• Effective time management and prioritization of tasks is required.
• Ability to resolve conflict with negotiation skills and build good customer relationships.
• Ability to prioritize high volume workload while working independently.
• Timely interpersonal communication with management & co-workers.
• Excellent communication skills (written and verbal). Customer Service focused.
• Interpersonal skills and the ability to work well with customers and staff.
• 10 key calculator and key entry (computer/typing) by touch.
• Goal oriented.