Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in southeast Michigan. We have over 450 team members, more than 150,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades.

We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. With regular coaching and continuing education, we grow champions – team members dedicated to championing the success of our members. Our commitment to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press eleven years in a row.

If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

More information about our comprehensive total rewards package can be foundhere.

Overview of Responsibilities: Performs a broad range of member sales and service functions as well as teller transactions to deliver the desired member experience. Focuses on listening to identify member needs, asking questions and cross selling products and services as effective solutions to build loyal member relationships.

§ Member Service Representative: Member service responsibilities include, but are not limited to: processing loan applications, opening new memberships, opening IRAs, setting-up automated services and supporting Call Center as needed. Effectively explains ownership options and eligibility requirements for membership and ensures that all paperwork, documentation, and signatures are completed accurately as required.

§ Teller: Follows MSGCU’s service standards to accurately complete teller transactions and balance drawer and checks at the end of day. Teller transactions include, but are not limited to: cashing checks, processing deposits and withdrawals, making member payments, processing certificate of deposit transactions, and member account maintenance.

• **Relationships: **Exceeds member service expectations and builds trusting relationships with members by being the financial expert and shows a sincere interest in the member and their financial success. Uses Creating Member Loyalty skills to effectively handle member complaints and resolve issues by working with members to identify mutually beneficial solutions.
• Cross-Selling: Uses a consultative approach when serving members, asking high impact questions to identify and meet member perceived and unperceived needs. Listens for member cues and uses in-depth knowledge of MSGCU products and services to cross sell and offers solutions for member needs by focusing on the benefits and value to the member. Offers Credit Life, Credit Disability, and GAP when identified in the members’ best interest and to protect MSGCU. Generates new business by asking for business and referrals.

Core Competencies:

§ Member Focus: Builds strong member relationships (internal/external) by using effective listening skills to gain insight into member needs and identifying opportunities to benefit the member, efficiently resolving problems, and providing superior quality service in a professional, efficient, and courteous manner. Behavior consistently demonstrates engagement with members and commitment to MSGCU initiatives in support of our mission and values.

§ Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Completes responsibilities with a high level of excellence, professionalism, efficiency, accuracy, and responsibility for outcomes.

§ Communicates Effectively: Actively listens, provides timely and helpful information, shares, collaborates and participates in team discussions.

§ Instills Trust: Gains the confidence of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Makes responsible choices and exemplifies courage by stepping up to address difficult issues.

§ Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels; demonstrates a willingness to step into other areas as requested.

Education and Experience Requirements:

§ High school diploma or GED; and

§ 6 months of experience as a teller in a financial institution or as a retail sales representative/cashier; and

§ Either

* 2 years retail sales experience, or
* Associate degree preferably in Business Administration, Marketing, Accounting or Finance, or
* 1 year of member/customer facing experience within financial services.

****Working Conditions:

• Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
• Occasionally required to travel throughout MSGCU’s service area in order to support other branches as business needs require.
• Exposed to potentially hazardous condition, such as robbery. Receives detailed instructions and procedures to be followed on an annual basis to minimize risk.
• This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 10 pounds.

Compensation and Benefits:

Competitive salaries are just the starting point for MSGCU team members. We also champion our team members with generous vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.

• Base hourly pay begins at $18.65 / hour
• Team members in this role are eligible to earn incentives as part of our variable compensation plan
• If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
• You will enjoy 12 paid holidays and up to 60 hours of PTO your first year of service (pro-rated based on start date)

Required Skills

Required Experience

Master's Degree in discipline or 18 credits in the specific discipline. Prefer teaching experience at the college level. Demonstrated ability to work with various populations representing a wide range of abilities, ages, nationalities and cultures. Experience with instructional technology preferred.

Responsible for instruction and facilitating student learning; committed to student recruitment, retention and success; assessment of learning, development of curriculum and use of instructional delivery modes utilizing both traditional and non-traditional methodology.

1. Teach assigned course which may include day, night, and online courses, as well as at the main campus and extension centers. Classes are to meet on time for the full allotted time.
2. Establish and promote an effective learning environment that maximize documented student learning.
3. Prepare, submit and maintain reports related to student learning.
4. Grading assignments in a meaningful way to promote continued student growth, returning graded assignments to students in a timely manner, and assigning final grades for all students, meeting or beating all institutional deadlines for completion.
5. Provide educational assistance to students during regularly scheduled and posted times (i.e., office hours) or by appointment.
6. Encourage student opinion survey completion for each class and then reviewed after summary information available to assist with increasing student success.
7. Maintain levels of professional knowledge and expertise, including compliance training or hour.
8. Perform other duties as assigned.

Physical, Mental, and Environment Requirements Include:

Mental Demands:

☒ Detailed Work ☒ Student Contact

☒ Deadline oriented ☒ Problem Situations

☒ Multiple Priorities & Demands ☒ Emergency Situations

☒ Confidentiality ☐ On-call Availability

☒ Continual Interruptions ☒ Working Alone

☒ Faculty Contact ☒ Working with Others

Physical Demands:

☐ Standing & Walking ☒ Sitting

☒ Carrying

☐ Lifting up to 10 lbs. ☒ Up to 25 lbs. ☐ Up to 50 lbs. ☐ 80 + lbs.

☐ Pushing, Pulling, Twisting, Bending ☐ Climb or Balance

☐ Stoop, Kneel, Crouch, or Crawl ☐ Squatting

☐ Handle or Feel ☐ Reach with Hands and Arms

☒ Talking or hearing ☐ Tasting/Smelling

☐ Working Overhead ☒ Speak in English via Phone or In Person

☒ Close, Distance, Peripheral, and Color Vision along with Depth Perceptions

☒ Ability to Adjust and Focus

Work Environment:

☐ Exposure to wet, humid conditions (non-weather), fumes or airborne particles, toxic or caustic chemicals; extreme heat/cold; and moderate to loud noise levels.

☒ Normal Office environment with little, if, any, discomfort due to heat, dust, noise and the like. Ability to travel to all campus locations required.

Muskegon Community College is an equal opportunity employer. MCC does not discriminate on the basis of race, color, religion, sex, national origin, marital status, sexual orientation, gender identity, transgender status, political persuasion, disability, height, weight, veteran status, age or any other protected class in any of its educational programs, activities or employment. Minorities, women, veterans, and the physically challenged are encouraged to apply. To the extent required by applicable law, anyone with a disability will be reasonably accommodated by the College. If you have a disability and need an accommodation or assistance in applying for this position, please contact the Human Resources Office.