_Fo unded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for more 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in south east Michigan, over 450 team members, 150,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades. _We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. Our dedication to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press twelve years in a row.

If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

Overview of Responsibilities: Delivers the desired member experience by accurately completing teller transactions, identifying member needs, and cross selling beneficial products and services to deepen member relationships.

• Member Service: Exceeds member service expectations and builds trusting relationships with members, showing a sincere interest in the member and their financial success. Actively engages with the branch team to ensure members are served efficiently and promptly.
• Teller Transactions: Follows MSGCU’s service standards to accurately complete teller transactions and balance drawer and checks at end of day. Teller transactions include, but are not limited to: cashing checks, processing deposits and withdrawals, making member payments, processing certificate of deposit transactions, and member account maintenance. Adheres to cash controls including cash drawer limits, buy/sell procedures, dual control, and other applicable procedures.
• Cross-Selling: Generates member referrals by using a consultative approach and asking high impact questions to identify and meet member perceived and unperceived needs. Listens for member cues and uses in depth knowledge of MSGCU’s products and services to cross sell and offer solutions for member needs by focusing on the benefits and value to the member. Uses Creating Member Loyalty skills to effectively handle member complaints and resolve issues by working with members to identify mutually beneficial solutions.

Core Compentencies:

• Member Focus: Builds strong member relationships (internal/external) by using effective listening skills to gain insight into member needs and identifying opportunities to benefit the member, efficiently resolving problems, and providing superior quality service in a professional, efficient, and courteous manner. Behavior consistently demonstrates engagement with members and commitment to MSGCU initiatives in support of our mission and values.
• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Completes responsibilities with a high level of excellence, professionalism, efficiency, accuracy and responsibility for outcomes.
• Communicates Effectively: Actively listens, provides timely and helpful information, shares, collaborates and participates in team discussions.
• Instills Trust: Gains the confidence of others by modeling honesty, integrity, and authenticity, and behaviors that align with organizational values. Makes responsible choices and exemplifies courage by stepping up to address difficult issues.
• Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels; demonstrates a willingness to step into other areas as requested.

Education and Experience Requirements:

• High school diploma or GED; and
• 6 months of experience as a teller in a financial institution or as retail sales representative/cashier.

Working Conditions:

• Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
• Occasionally required to travel throughout MSGCU’s service area in order to support other branches as business needs require.
• Exposed to potentially hazardous condition, such as robbery. Receives detailed instructions and procedures to be followed on an annual basis to minimize risk.
• This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 10 pounds. This work involves standing most of the time with brief periods of walking or sitting and may occasionally require lifting and/or moving up to 10 pounds.

Required Skills

Required Experience

Master's Degree in GEO-Sciences or 18 credits in the specific discipline. Prefer teaching experience at the college level. Demonstrated ability to work with various populations representing a wide range of abilities, ages, nationalities and cultures. Experience with instructional technology preferred.

Responsible for instruction and facilitating student learning; committed to student recruitment, retention and success; assessment of learning, development of curriculum and use of instructional delivery modes utilizing both traditional and non-traditional methodology.

1. Teach assigned course which may include day, night, and online courses, as well as at the main campus and extension centers. Classes are to meet on time for the full allotted time.
2. Establish and promote an effective learning environment that maximize documented student learning.
3. Prepare, submit and maintain reports related to student learning.
4. Grading assignments in a meaningful way to promote continued student growth, returning graded assignments to students in a timely manner, and assigning final grades for all students, meeting or beating all institutional deadlines for completion.
5. Provide educational assistance to students during regularly scheduled and posted times (i.e., office hours) or by appointment.
6. Encourage student opinion survey completion for each class and then reviewed after summary information available to assist with increasing student success.
7. Maintain levels of professional knowledge and expertise, including compliance training or hour.
8. Perform other duties as assigned.

Physical, Mental, and Environment Requirements Include:

Mental Demands:

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☒ Detailed Work ☒ Student Contact

☒ Deadline oriented ☒ Problem Situations

☒ Multiple Priorities & Demands ☒ Emergency Situations

☒ Confidentiality ☐ On-call Availability

☒ Continual Interruptions ☒ Working Alone

☒ Faculty Contact ☒ Working with Others

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Physical Demands:

☐ Standing & Walking ☒ Sitting

☒ Carrying

☐ Lifting up to 10 lbs. ☒ Up to 25 lbs. ☐ Up to 50 lbs. ☐ 80 + lbs.

☐ Pushing, Pulling, Twisting, Bending ☐ Climb or Balance

☐ Stoop, Kneel, Crouch, or Crawl ☐ Squatting

☐ Handle or Feel ☐ Reach with Hands and Arms

☒ Talking or hearing ☐ Tasting/Smelling

☐ Working Overhead ☒ Speak in English via Phone or In Person

☒ Close, Distance, Peripheral, and Color Vision along with Depth Perceptions

☒ Ability to Adjust and Focus

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Work Environment:

☐ Exposure to wet, humid conditions (non-weather), fumes or airborne particles, toxic or caustic chemicals; extreme heat/cold; and moderate to loud noise levels.

☒ Normal Office environment with little, if, any, discomfort due to heat, dust, noise and the like. Ability to travel to all campus locations required.

Muskegon Community College is an equal opportunity employer. MCC does not discriminate on the basis of race, color, religion, sex, national origin, marital status, sexual orientation, gender identity, transgender status, political persuasion, disability, height, weight, veteran status, age or any other protected class in any of its educational programs, activities or employment. Minorities, women, veterans, and the physically challenged are encouraged to apply. To the extent required by applicable law, anyone with a disability will be reasonably accommodated by the College. If you have a disability and need an accommodation or assistance in applying for this position, please contact the Human Resources Office.