Description: The Admin member will serve as the first point of contact for clients, families, and caregivers. This role supports office operations, compliance, and scheduling, while ensuring a professional and welcoming environment.

Education: High School Diploma/GED required

Qualifications: Excellent telephone and interpersonal skills. Must be well-organized and have good attention to detail. This position requires at least 2 years of experience in administrative duties or customer service in a health care settings is a plus. Must be a good problem solver and able to work independently.

Reports to: Administrator

Primary Duties: • Greet visitors, answer phone calls, and manage emails with professionalism. • Maintain accurate client and employee files in compliance with Maryland RSA regulations. • Support the caregiver hiring process, including applications, onboarding paperwork, and background check tracking. • Assist with scheduling caregiver shifts and resolving conflicts. • Ensure compliance documents (CPR, TB tests, background checks, state tax forms, training certificates) are current. • Prepare and maintain reports, HR records, and billing support. • Assist with payroll processing and timesheet verification. • Manage office supplies and maintain an organized workspace. • Provide direct administrative support to the management team.

Hours: 8:30 AM – 5:00 PM, Monday through Friday

FLSA Status: Salaried exempt