Job Description

The Administration Clerk is responsible for creating a positive first impression, exhibiting excellent customer service, and promoting a pleasing experience when greeting and assisting Salud employees, patients, and visitors. Approaches his/her tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change.

We offer:

• Starting Wage - $18.93 to $21.77 per hour
• Monday to Friday – 8 am to 5 pm

Comprehensive Benefits Package includes:

• Medical PPO Plan (Similar to ACA Exchange Platinum Benefit Coverage Levels) * Low employee premiums, especially given rich benefits * $25 Primary Care Physician and Specialist Co-pays (in-network) * Low deductibles and co-insurance * Free provider visits and services at all Salud facilities * Preferred prescription pricing at Salud pharmacies
• Dental PPO plan * Includes Employee Discounts at All Salud Dental Facilities
• Vision
• Generous vacation accrual
• 10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday)
• Up to 8 Paid accrued Sick Days per year
• Defined Contribution Pension Plan. Salud contributes 5% of your compensation each month (no matching employee contribution is required…you receive the contribution no matter what). Employees who have worked at least 1,000 hours within a 12-month period are eligible.
• 403b Retirement savings plan. You can contribute pre-tax or after-tax (Roth) towards your retirement savings.
• Flexible Spending Accounts
• Basic Life and AD&D
• Supplemental Life and AD&D
• Short-Term & Long-Term Disability
• Accident & Critical Illness Insurance
• Employee Assistance Program

Our Mission is to provide a quality, integrated healthcare home to the communities we serve

Specific Duties:

Serves as a greeter, front desk receptionist, and clerical coordinator for the administration building and staff by providing various clerical tasks, including:

• * Printing, scanning, and/or laminating documents
  

  • Courier requests between clinic locations
  • Schedules conference rooms
  • Typing documents and/or preparing packets for meetings
  • Mailings or other special projects
  • Orders and picks up food for meetings
  • Orders office supplies
• Answers the Administration Building's main telephone line and directs to the appropriate staff or responds with direction when applicable/appropriate
• Assists the Sr. Executive Assistant with Board of Directors clerical tasks
• Sorts incoming mail and faxes; processes outgoing mail and takes packages to the post office as needed
• May assist with the management of Executive Team Members' calendars
• Cleans and maintains supplies of all conference rooms, mailroom, reception area, and small workroom; prepares coffee on a daily basis
• Assists the Finance Department with entering checks received from insurance companies, vendors, outside agencies, and patients, and scans checks for deposit
• Completes incident reports for complaint calls and facility work orders for the Administration Office
• Maintains all printers and copiers; calls for service and orders supplies
• Provides coverage to the Purchasing Department by accepting packages when staff is away from the office
• Creates and maintains the Administration Building extension list, Dental provider roster, Medical provider roster, Leadership roster, and Emergency call tree
• Assists with maintaining the Reach Out read program
• Works in conjunction with Medical Providers, Medical Assistants, Enrollment Specialists, Customer Service Associate and all other staff to ensure that patients obtain the highest standard of integrated health care
• Acts as a patient advocate for our vulnerable populations by ensuring that patients are fully informed and comfortable with their visit to Salud
• Follows procedures for the electronic health records system
• Follows all protocols and procedures pertaining to patient confidentiality
• Maintains current knowledge and skills of all computer programs used on-site
• Attends work on time; acts and appears professional
• Performs other duties as assigned

_Salud is required to have coverage at the front desk at all times from 8 a.m. to 5 p.m. including days were there is inclement weather, and other staff are able to take advantage of working from home or taking a vacation day. _

Qualifications

** Education:**

• Graduation from an accredited high school or GED is required

** Experience:**

• One year of front desk/customer service experience preferred
• Willingness to become an expert in all aspects of office management and office machines

** Knowledge, Skills, and Abilities:**

• Fluency in English required. Spanish preferred
• Excellent customer service skills
• Critical thinking and problem-solving skills
• Ability to communicate clearly and appropriately with others
• Professionalism, demeanor, and positive attitude
• Ability to learn and implement complex policies and procedures
• Reading comprehension, good writing skills, and proficiency in elementary math
• Keyboarding and word processing skills
• Sensitivity to low-income and ethnic minority communities
• Ability to understand and follow oral and written instructions
• Ability to work under stress
• Ability to recognize, evaluate, solve problems, and correct errors
• Ability to explain and summarize comprehensive concepts in a way that the general population can understand
• Must work well with the patient care team
• Computer systems applications (MS Office, PowerPoint, Chrome, etc.)

The application window is anticipated to close by 4/30/26

Additional Information

Salud Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws. All your information will be kept confidential according to EEO guidelines.