Benefits:

Competitive salary

Free uniforms

Opportunity for advancement

Benefits & Perks

Competitive hourly pay (based on experience)

Paid Time Off (vacation & sick days)

Career growth opportunities within a fast-growing plumbing & HVAC company

Ongoing professional training and mentorship

Supportive, team-based culture — everyone wins together

Job Summary

Armory Plumbing Inc. is a growing plumbing and heating company serving Middlesex and Essex County, MA. We’re looking for a dependable and organized Administrative Assistant to become the backbone of our office operations.

This position plays a key role in keeping our business running smoothly — ensuring customers are communicated with promptly, technicians are scheduled efficiently, and office operations (such as permits, accounting, and documentation) are handled with accuracy.

The right candidate will be organized, reliable, and motivated to grow with us. At Armory Plumbing, we believe in promoting from within — this position can evolve into an Office Manager or Operations Coordinator role as the company expands.

Core Responsibilities

Customer Communication: Answer calls, texts, and emails while providing friendly, professional service to every client.

Scheduling: Manage technician schedules, route jobs efficiently, and update customers through FieldPulse CRM.

Follow-Ups: Handle quote approvals, service reminders, and payment follow-ups.

Office Operations: Prepare and file permits, organize job folders, and ensure digital records stay up to date.

Accounting Support: Assist with QuickBooks entries, invoicing, and expense tracking.

Reporting: Provide weekly updates to management regarding job flow, open estimates, and scheduling efficiency.

Team Collaboration: Work closely with the owner and field technicians to ensure daily operations stay on track.

Qualifications

High school diploma or GED required; Associate’s degree or administrative certification preferred

1+ year of administrative, dispatcher, or office support experience (construction, plumbing, or HVAC industry preferred)

Excellent communication and interpersonal skills — must be comfortable speaking with customers daily

Strong computer and organizational skills (Microsoft Office, FieldPulse, or similar CRM systems)

QuickBooks experience is a major plus

Detail-oriented, dependable, and proactive with time management

Positive, team-oriented attitude with a drive to learn and grow

About Armory Plumbing Inc.

Armory Plumbing Inc. is a locally owned and rapidly growing plumbing and heating company built on integrity, craftsmanship, and customer satisfaction. We specialize in same-day plumbing and heating solutions, boiler replacements, and water heater installations — all backed by a 2-year labor warranty on every job.