Benefits:

401(k) matching

Company parties

Competitive salary

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

ADMINISTRATIVE ASSISTANT

Sales & Customer Service Support

Job Title: Administrative Assistant – Sales & Customer Service Support Location: 6761 NE 4TH AVE, Miami, FL 33138 Reports to: Customer Service Manager / Office Manager Employment Type: Full-time, In-person

ABOUT US:

DGS - DIGITAL GRAPHIC SYSTEMS, INC. is a dynamic, customer-focused organization established in 1993, specializing in the wholesale distribution of graphics equipment and supplies for the digital wide-format graphics industry. With a strong commitment to sustainability, DGS focuses on providing eco-friendly solutions that meet the evolving needs of our industry. Our primary markets include the United States, the Caribbean, and Latin America. We are currently seeking a responsible, highly organized, and proactive Administrative Assistant to support our Sales and Customer Service teams, contributing to our continued growth and dedication to delivering exceptional customer experiences.

POSITION SUMMARY:

The Administrative Assistant will provide critical support to the Sales and Customer Service departments by managing administrative tasks, coordinating communications, maintaining records, and ensuring smooth day-to-day operations. The ideal candidate is detail-oriented, tech-savvy, and thrives in a fast-paced, team-oriented environment.

PRIMARY RESPONSIBILITIES:

· Assist Sales and Customer Service teams with scheduling meetings, calls, and follow-ups

· Prepare and process sales quotes, order forms, and customer service documentation

· Maintain CRM and customer databases with accurate and up-to-date information

· Track sales leads, customer interactions, and service requests

· Generate reports, spreadsheets, and summaries as needed

· Handle incoming calls, emails, and correspondence with professionalism

· Support the onboarding of new customers and manage documentation

· Coordinate internal communications and support trade shows planning

· Organize and maintain filing systems (digital and physical)

· Receiving and directing visitors, making travel arrangements, etc.

· Order office supplies and handle other administrative needs as requested

JOB REQUIREMENTS

· High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred

· 3+ years of administrative experience, ideally in a sales or customer service environment

· Strong organizational and multitasking skills

· Excellent verbal and written communication skills

· Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems

· Positive attitude, team player, and customer-focused mindset

· Ability to handle sensitive information with discretion

PREFERRED SKILLS

· Must be bilingual (English/Spanish)

· QuickBooks and logistics experience a plus

· Experience with CRM platforms like Notion a plus

· Able to travel out of state for trade shows (no more than 2 per year).

· Knowledge of basic sales or customer service principles

WHY JOINING US?

Friendly and supportive team environment that values sustainability

Opportunities for growth and learning

Competitive compensation

Benefits available after a qualifying period include: 3-week vacation, 7 paid holidays, sick leave, 401(k) retirement plan, health insurance, and participation in the company’s Profit-Sharing Plan.

Be part of a growing, dynamic company that values initiative and integrity