Administrative Assistant (Billing & Customer Support)

Location: Acworth, GA (In-Office)

Hours: Monday – Friday, 8:00 AM – 5:00 PM

Pay: $20/hour

Position Overview

We are seeking a reliable and detail-oriented Administrative Assistant to support our daily office operations. This role is essential in keeping our billing, customer communication, and internal processes running smoothly. The ideal candidate is organized, professional, and comfortable handling both financial tasks and customer interactions.

Key Responsibilities

Billing & Accounts

Send invoices accurately and in a timely manner

Monitor customer accounts and track outstanding balances

Perform collections and follow up on past-due invoices professionally

Assist with billing questions and resolve discrepancies

Answer phone calls and emails.

Customer Support

Communicate with customers regarding account issues, scheduling, and services

Handle customer concerns with professionalism and problem-solving skills

Provide a positive and helpful experience for all clients

Scheduling & Office Support

Schedule customers for services and coordinate appointments

Assist with day-to-day office operations and administrative tasks

Support rock yard sales and customer inquiries as needed

Qualifications

Previous administrative or office experience preferred

Experience with billing, Quickbooks, invoicing, or collections

Strong communication and customer service skills

Highly organized with strong attention to detail

Comfortable handling multiple tasks and priorities

Proficient with computers and basic office software

What We’re Looking For

Dependable and punctual

Professional and confident when speaking with customers

Strong problem-solving mindset

Ability to work independently and as part of a team

Responsibilities

Answer incoming phone calls

Schedule appointments and maintain a calendar

Organize meetings and take accurate minutes

Write emails, memos, and letters and distribute them appropriately

Contribute to company reports

Maintain an organized filing system

Develop, update, and maintain relevant office procedures

Assist administration when needed