Benefits:

Dental insurance

Health insurance

Paid time off

Do you love helping people through difficult situations?

Then don’t miss your chance to join our Franchise as a new Job File Coordinator. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, self-starter, a figure-it-outer, and an extreme finisher who is ready to dedicate the time, focus, optimism and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description:

Perform all project coordinating tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports. We will train you.

Responsibilities:

Provide excellent customer service

Receive general phone calls and actively communicate with adjusters and project managers

Receive and dispatch lead calls and job referrals

Perform detailed and accurate data entry, including analyzing dispatch reports

Coordinate crew and job scheduling

Perform general administration duties

Assist other departments, as needed

Monitor job file status and job file audit status

Maintain job file WIPs

Monitor and ensure client requirements are followed

Review and validate initial field documentation

Create preliminary estimate

Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process

Maintain internal and external communications

Complete and review job file documentation for final upload and the audit process

Perform job close-out

Qualifications:

1+ year(s) of administrative or office-related experience and business experience

Working knowledge of current business software technologies is required

Experience in the commercial cleaning and restoration or insurance industry is desired

Customer service experience, quality assurance, and scheduling a plus

Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times

Ability to remain calm and professional during tense or stressful situations

Excellent organizational skills and strong attention to detail

Very self-motivated and goal-oriented

Capability to work in a fast-paced, team-oriented office environment

Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)

Ability to learn new software, including Xactimate and proprietary software

Minimum of HSD/GED, Associate's/Bachelor’s degree preferred

Reliable personal cell phone for occasional company communication and app usage

Ability to successfully complete a background check subject to applicable law

Schedule Full Time | 40 hours a week Monday to Friday 8AM to 5PM.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.