Job Summary

We are seeking a Part-Time Admin / Dispatcher to manage incoming calls, schedule service appointments, and coordinate technician routes. This role is essential to ensuring efficient operations and excellent customer service.

Key Responsibilities:

Customer Service & Call Handling

Answer inbound calls and assist customers with scheduling service

Respond to voicemails and missed calls in a timely manner

Provide friendly, professional customer interactions

Scheduling & Dispatching

Schedule service calls, maintenance visits, and estimates

Dispatch technicians based on location, skillset, and availability

Adjust schedules throughout the day as needed

Administrative Support

Enter and update customer information in CRM system

Create and manage work orders and job notes

Maintain accurate daily scheduling records

Customer Communication

Send appointment confirmations and reminders

Notify customers when technicians are en route

Follow up after service when needed

Sales Support

Promote HVAC maintenance memberships and seasonal tune-ups

Help convert inbound calls into booked appointments

Qualifications:

Previous administrative, dispatching, or customer service experience preferred

Strong phone and communication skills

Highly organized with attention to detail

Ability to multitask in a fast-paced environment

Basic computer skills (CRM or scheduling software experience is a plus)

Positive attitude and team-oriented mindset