Benefits:

Retirement Plan

ICHRA Reimbursement Plan

Paid time off

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Position Summary

We are seeking a dependable, organized, and detail-oriented Office Assistant to support the daily administrative operations of our personal care agency. This position works closely with management, office staff, caregivers, and clients and is responsible for helping ensure that records, communications, scheduling, and administrative tasks are completed accurately and on time.

Previous experience in a personal care agency, home care, home health, medical office, Medicare/Medicaid provider, or healthcare setting is preferred.

Key Responsibilities

Answer and route incoming telephone calls

Communicate with caregivers, clients, families, and office staff

Assist with caregiver onboarding and new-hire paperwork

Maintain organized employee and client files

Scan, upload, file, and organize documents

Review paperwork for missing information and follow up as needed

Track employee credentials and required documentation

Assist with caregiver schedules and schedule changes

Assist with client intake paperwork

Enter and update information in agency software and spreadsheets

Assist with EVV, timesheet, and service documentation follow-up

Prepare correspondence, forms, reports, and other office documents

Monitor emails and respond or route requests appropriately

Maintain confidentiality of client and employee information

Assist management and the Office Manager with administrative projects

Perform general office duties as assigned

Preferred Qualifications

Previous administrative or office experience

Experience with a personal care agency, home care agency, home health agency, Medicare/Medicaid provider, medical office, or healthcare organization preferred

Strong computer and data-entry skills

Experience with Google Workspace

Excellent organizational skills

Strong attention to detail

Professional telephone and communication skills

Ability to multitask in a busy office

Dependable attendance and punctuality

Ability to follow instructions and complete assignments without constant supervision

Comfortable communicating with caregivers and clients

Experience That Will Stand Out

Experience with any of the following is a plus:

Personal Care Services

Home Care/Home Health

Medicare/Medicaid

Employee Onboarding

Client Intake

Healthcare Staffing

Medical Records

Healthcare Administration

Ideal Candidate

We are looking for someone who is organized, dependable, professional, and willing to learn. The right person does not wait for every task to be assigned. They notice what needs attention, follow through on outstanding items, and help keep the office running smoothly.

Please submit your resume and include any previous experience working with a personal care agency, home care company, home health agency, Medicaid provider, or healthcare organization.

Flexible work from home options available.