Location: In-Office Position Practice: Outpatient Psychiatric Practice (All providers work virtually)

About Us: We are a growing outpatient psychiatric practice seeking a reliable, professional, and experienced Administrative Assistant with prior medical office experience. Our providers see patients virtually, and our administrative team works in-office to ensure seamless coordination of care.

Position Overview: The Administrative Assistant will serve as the primary point of contact for patients and will be responsible for managing daily front-office operations, phone communications, and coordination between patients and providers.

Key Responsibilities:

Answer and manage high-volume phone calls professionally

Schedule, reschedule, and confirm patient appointments

Handle medication refill requests and route appropriately to providers

Take detailed messages regarding patient medication concerns or clinical issues

Process medical records requests in compliance with HIPAA

Verify insurance and maintain accurate patient records

Maintain organized documentation and communication logs

Provide excellent customer service to patients

Qualifications:

Minimum 1–2 years of experience in a medical office (required)

Experience in a psychiatric or behavioral health setting preferred

Familiarity with EMR/EHR systems

Strong phone etiquette and communication skills

Knowledge of HIPAA regulations

Ability to multitask and prioritize in a fast-paced environment

Professional, organized, and detail-oriented

Compensation: Competitive hourly rate based on experience

Schedule: Full-time: Monday through Thursday 9AM to 5:30PM and Fridays 8:30AM to 5:00PM

If you are dependable, professional, and experienced in medical office administration, we would love to hear from you.