Benefits:

401(k) matching

Opportunity for advancement

Paid time off

Benefits/Perks

Competitive wages

Career Growth Opportunities

Fun and Energetic Environment

Job Summary

We are seeking a positive, friendly Administrative Assistance to provide high-quality service to our hotel customers. You will address customer complaints and go the extra mile to ensure our guests are satisfied.

The Guest Relations Officer must possess excellent communication skills and stay positive even when faced with challenging situations. As the main point of contact for our customers, the Guest Relations Officer should always be reliable and customer-oriented. Your primary goal is to ensure guests enjoy their stay and plan return visits to the hotel.

Responsibilities:

Review arrival lists to be prepared to welcome guests as they arrive

Attend to special guests (e.g. VIPs) and answer their inquiries

Assist in the preparation of welcome folders including relevant collateral (e.g. room service menus, area descriptions)

Provide guests with information about amenities, local area attractions and ventures, and promote services

Anticipate the needs of guests and build rapport with customers

Respond to guest concerns and resolve them appropriately, escalating to the Guest Relations Manager when necessary

Ensure compliance with health and quality standards

Qualifications:

Proven experience as a Guest Relations Officer or concierge is preferred

Familiarity with hospitality industry standards

Proficiency in English; knowledge of additional languages is a plus

Computer literacy

Ability to resolve issues with a customer-focused orientation

An outgoing personality

Excellent communication skills

Strong organizational and time-management skills

Bachelor’s degree in Hospitality Management is preferred

Bilingual