Benefits:

Company parties

Dental insurance

Free uniforms

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

401(k)

Position Overview:

Reporting to the Chief Operating Officer the Administrative Assistant will work closely with staff of Meryl’s Safe Haven supporting shelter sites in Worcester and will provide support to ensure efficient operation in the office environment. This role involves multi-tasking between front desk responsibilities and assisting staff as needed.

Key Job Duties and Responsibilities Include:

Serve as the first point of contact by managing the front desk, greeting families and visitors, and responding to incoming phone calls and inquiries

Perform core administrative functions including filing, data entry, document management, appointment scheduling, and inventory tracking

Provide administrative and scheduling support to the Chief Operating Officer (COO) and Service Coordinator, including coordination of family appointments and program activities

Prepare and assist with correspondence, reports, and presentations to support organizational operations

Maintain accurate records through the use of computerized systems and databases, ensuring timely and compliant data entry

Deliver high-quality customer service by ensuring proper sign-in/sign-out procedures and a welcoming, professional environment

Support program operations by assisting staff with tasks such as new family orientation, room checks, and completion of required documentation as needed

Monitor inventory levels and coordinate ordering of office and program supplies to ensure continuity of operations

Qualifications & Requirements:

High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business Administration, Human Services, or a related field preferred

Minimum of 1–3 years of administrative, office support, or customer service experience required

Experience working in a human services, shelter, healthcare, or nonprofit environment preferred

Strong organizational skills with the ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfort with database systems, data entry, and electronic recordkeeping

Excellent written and verbal communication skills, including professional phone and email etiquette

Demonstrated ability to maintain confidentiality and handle sensitive information in a professional manner

Strong attention to detail and accuracy in documentation, scheduling, and reporting

Ability to work both independently and collaboratively as part of a multidisciplinary team

Professional demeanor with a strong customer service orientation when interacting with families, staff, and external partners

Ability to adapt to changing priorities and support operational needs, including coverage of front desk responsibilities and open shifts as needed

Reliable attendance and punctuality in alignment with organizational expectations

Preferred:

Bilingual (Spanish/English or other languages relevant to the population served) preferred

Familiarity with HMIS, ETO, or similar case management/data systems a plus

Experience supporting executive-level staff or coordinating schedules across multiple stakeholders preferred