Administrative Assistant – Meineke Auto Repair (Crestwood, IL)

Location: Mundelein, Illinois

Reports To: Store Manager

Position Overview

We are seeking a highly organized and customer-focused Administrative Assistant to support daily operations at our Meineke Auto Repair shop in Mundelein. The ideal candidate will combine strong communication skills with practical problem-solving ability, ensuring excellent customer experiences while assisting the store team with administrative and operational tasks. This role requires initiative, professionalism, and a willingness to step in wherever needed to help the shop succeed.

Key Responsibilities

Customer Communication

· • Keep multiple customers updated on the status of their vehicle repairs.

· • Handle incoming phone calls and in-person inquiries with professionalism.

· • Respond to customer complaints with empathy, patience, and solutions-focused communication.

Operational Support

· • Assist in managing daily shop operations as directed by the Store Manager.

· • Receive, log, and organize incoming parts deliveries.

· • Process returns of unused parts and maintain proper records.

· • Order shop supplies and ensure adequate inventory levels for smooth operations.

Team & Store Success

· • Support the shop team by coordinating administrative tasks and reducing bottlenecks.

· • Step in to help with other duties as needed to ensure store goals are met.

· • Maintain a professional, positive presence that represents the Meineke brand.

Qualifications

· • Previous administrative, customer service, or office support experience (automotive industry experience a plus).

· • Strong communication and interpersonal skills; ability to remain friendly and professional in high-pressure situations.

· • Highly organized, with the ability to manage multiple tasks and priorities.

· • Basic computer skills (MS Office, point-of-sale systems, or similar).

· • Reliability, punctuality, and a proactive “do what needs to be done” attitude.

Compensation & Benefits

· • Annual salary: $50,000 to $55,000 depending on experience.

· • Competitive hourly wage based on experience.

· • Opportunity for advancement within a growing automotive repair business.

· • Employee discounts on auto repair services.

· • Supportive team environment.