Receptionist and Constituent Services Representative
Indianapolis, IN Residents Only
You want to work where you know you are a perfect fit. At aFit, a woman owned (WBE) company based in Indianapolis, we are devoted to being collaborative, honorable, and accountable. Our company provides project-based staffing for government and commercial organizations. To our prospective clients, aFit offers a talented workforce in a team-based environment to produce concrete and reliable outcomes. At aFit, we focus on building strong relationships and keeping the day-to-day flexible in an in-person or remote-enabled environment.
aFit Staffing, Inc. is an equal opportunity employer.
Please note, this full-time position is in Indianapolis, IN and we do not offer relocation assistance at this time.
Description of Duties:
The Constituent Services Representative is responsible for communicating the actions of a key Indiana state figure in a customer focused environment.
Key Responsibilities:
- Field, manage, and keep detailed records of all constituent communications.
- Check guests in for office visits.
- Communicate actions of a major IN state figure in a customer focused environment.
- Collaborate with the Outreach team to draft letters, certificates, and other official materials.
- Maintain a detailed understanding of current state and federal legislation and government agencies.
- Prepare briefing materials.
- Draft and proofread correspondence.
- Organize and maintain filing systems.
- Develop and update contact databases
- Research projects as assigned by Director.
- Other duties assigned.
Desired Skills and Experience:
- Exceptional written and verbal communications.
- Responsible for having a broad understanding of current events.
- Detailed knowledge of local, state and federal government.
- Keep abreast of state and federal legislation that impacts constituents.
- Must be able to work effectively in a fast-paced environment, managing multiple tasks and priorities with accuracy and professionalism.
- Previous customer service experience strongly desired.
- Proven ability to handle confidential information and documentation with discretion, integrity, and adherence to office policies.
- Ability to learn new concepts quickly.
- Able to handle stressful situations.
- Able to work in a collaborative team environment to obtain the best results.
- Work as a topmost trusted partner with aFit and the client.
- Approaches challenges with a positive, consultative mindset
- Self-starter with the desire to achieve and work with integrity.
- Willingness to grow and change through ambiguity.
- Learning agility, or the ability to develop new skills.
- Open and receptive to feedback to continuously grow.
Working Schedule:
Onsite 402 West Washington Street, Indianapolis, IN
Monday – Friday 8am – 5pm EST
Parking provided
Education:
Bachelor’s degree or equivalent experience.