Benefits:

Health insurance

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Opportunity for advancement

Paid time off

Vision insurance

Administrative Assistant

Location: Cliffwood, NJ Schedule: Full-time, Monday-Friday, 9:00 AM-5:00 PM

About the Role

We're looking for an organized, detail-oriented Administrative Assistant to be the backbone of our team. This position is the first step in our Job File Coordinator career path, providing an opportunity to learn the restoration and insurance industry while supporting our mitigation and reconstruction teams.

In this role, you'll help keep projects moving by managing documentation, scheduling, and communication that are critical to successful fire and water restoration projects. You'll work closely with Project Managers, Job File Coordinators, customers, insurance adjusters, and vendors to ensure every project stays organized, every deadline is met, and every customer receives exceptional service.

What You'll Do

Keep job files organized, accurate, and compliant with insurance carrier and company standards

Track project milestones, change orders, permits, authorizations, and required documentation

Communicate with customers, insurance adjusters, vendors, and internal team members to keep projects moving smoothly

Support Project Managers with scheduling, documentation, billing preparation, and administrative coordination

Review job files for accuracy and completeness before billing and audits

Monitor multiple active projects while ensuring deadlines and service standards are met

Help deliver an outstanding customer experience from first notice of loss through project completion

What We're Looking For

Experience in construction, restoration, insurance, property management, or administrative support is preferred, but not required

Strong organizational and multitasking skills

Excellent written and verbal communication skills

Comfortable using Microsoft Office and learning new software systems (experience with restoration software or Xactimate is a plus)

Detail-oriented, dependable, and able to thrive in a fast-paced environment

Someone who takes pride in getting the details right, follows through without being asked, and genuinely enjoys helping people during stressful situations

What We Offer

A clearly defined career path into our Job File Coordinator program with opportunities for advancement

Comprehensive, hands-on training in the restoration and insurance industry

Medical insurance available after eligibility requirements are met

Company-paid employee dental, vision, and life insurance

401(k) with company match

Paid Time Off (PTO), paid sick time, and paid holidays

A supportive, team-oriented culture where your contributions are valued

The opportunity to make a meaningful difference by helping families and businesses recover after fire, water, mold, and storm damage

If you're highly organized, enjoy helping people, and are looking for a career—not just a job—we'd love to hear from you.

SERVPRO is an Equal Opportunity Employer.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.