Office Assistant Job Description
The Office Assistant performs all office administrative tasks related to customer calls, job management, tracking, and customer satisfaction activities. They will have additional general office responsibilities such as: drafting correspondence, filing, and creating reports.
As a valued SERVPRO® franchise employee, you will receive a competitive pay rate, with the opportunity to learn and grow. There are multiple training and development programs available to all employees, which can lead to receiving industry certifications!
If you thrive in a dynamic and fast-paced environment, while possessing the ability to adapt to changing priorities, we invite you to apply for this exciting opportunity today!
Primary Roles and Responsibilities
Receive, enter calls and beacon properties
Perform excellent customer service
Receive general phone calls and greet visitors
Prepare job folders
Perform weekly customer call backs
Prepare written correspondence with customers
Assist marketing department with CE class promotions/registrations, general marketing projects
Required Qualifications
Typically, two or more years of administrative or office-related experience
Excellent verbal and written communication skills
Polite, confident, and excellent customer service skills, including listening and questioning skills
Ability to remain calm and professional during tense or stressful situations
Excellent organizational skills and strong attention to detail
Capability to work in a fast-paced, team-oriented office environment
Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
Desired Qualifications
Customer service experience, quality assurance
Experience providing admin support in cleaning, restoration, or construction service industry
Ability to multi-task
Formal Education/Training
Minimum of high school diploma or equivalent
Physical and Work Environment Requirements
This is a largely sedentary role in an office environment. This is not a remote position.
Normal Working Hours, Additional Working Hours and Travel Requirements
This is a full-time position working 7:00 a.m. - 4:00 p.m., Monday through Friday. This position may require longer hours, and some flexibility in hours may be needed dependent upon the business needs. There is some flexibility with start/end times.
Each SERVPRO® Franchise is Independently Owned and Operated.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.