Our growing immigration law firm is hiring a bilingual team member to support day-to-day operations that keep our internal systems organized and ensure timely communication with clients. That means handling documents correctly, keeping accounts accurate, and following up with Spanish-speaking clients on overdue balances until they’re resolved. Most people are not a fit for this job. This role requires follow-through, attention to detail, and the willingness to have uncomfortable conversations about money. If you read this and thought, “That’s exactly how I work,” then we’d like to hear from you. Apply today. Compensation • $18–$21/hour , depending on experience • Performance-based bonus tied to billing accuracy, timeliness, and successful account resolution • Mileage reimbursement is provided for approved business-related travel in accordance with firm policy. Responsibilities: Mail & Document Handling • Pick up, sort, and scan all incoming mail twice per week • Upload and correctly label documents in our case management system • Notify team members of urgent or time-sensitive mail • Prepare and send outgoing mail (certified mail, FedEx, court filings, etc.) • Track and log all incoming and outgoing mail for accountability • Coordinate occasional local errands, including dropping off documents at court or government agencies and picking up files from the office when needed • Archive physical mail and maintain organized, up-to-date filing systems • Organize and maintain physical file cabinets to ensure documents are easily retrievable File Digitization & Records Management • Scan and digitize legacy hard-copy client files into the firm’s digital system • Ensure all digitized files are complete, accurate, and properly stored • Rename and organize client folders in accordance with internal SOPs and labeling conventions • Maintain consistency and accuracy across all digital and physical file systems Billing & Account Support • Assist with generating and sending client invoices • Update client account statements (payments, balances, late fees) • Track payment plans and ensure proper documentation • Flag overdue accounts and maintain accurate financial records • Support the accounting technician with account reconciliation and reporting Accounts Receivable (Collections) – In Spanish • Work directly with the Accounting Technician to identify overdue accounts • Call and follow up with Spanish-speaking clients regarding past-due balances • Clearly explain balances, payment plans, and next steps • Maintain detailed notes on all collection efforts • Follow up consistently until resolution (payment, plan, or escalation) Qualifications: Required • Fluent in Spanish and English (spoken and written) • 1–2+ years of experience in an administrative, office support, billing, or client-facing role • Comfortable speaking with clients about outstanding balances and payment plans • Strong organizational skills and attention to detail • Ability to manage multiple tasks and follow through without constant supervision • Basic computer proficiency (email, document management, data entry; experience with case management or billing systems is a plus) • Ability to handle confidential financial and legal information with discretion • Valid driver’s license with a clean driving record • Reliable transportation • Must be able to pass a background check • Ability to handle light physical tasks (filing, organizing, scanning documents, managing mail) Preferred (but not required) • Experience in a law firm, medical office, or collections environment • Familiarity with invoicing, payment tracking, or bookkeeping processes • Experience working with Spanish-speaking client populations in a professional setting What Will Make You Successful in This Role • You follow up consistently until tasks are completed • You are comfortable having direct, respectful conversations about money • You keep systems organized without being asked • You notice when something is off and take action Compensation: $18 - $21 hourly

• Mail & Document Handling • Pick up, sort, and scan all incoming mail twice per week • Upload and correctly label documents in our case management system • Notify team members of urgent or time-sensitive mail • Prepare and send outgoing mail (certified mail, FedEx, court filings, etc.) • Track and log all incoming and outgoing mail for accountability • Coordinate occasional local errands, including dropping off documents at court or government agencies and picking up files from the office when needed • Archive physical mail and maintain organized, up-to-date filing systems • Organize and maintain physical file cabinets to ensure documents are easily retrievableFile Digitization & Records Management • Scan and digitize legacy hard-copy client files into the firm’s digital system • Ensure all digitized files are complete, accurate, and properly stored • Rename and organize client folders in accordance with internal SOPs and labeling conventions • Maintain consistency and accuracy across all digital and physical file systemsBilling & Account Support • Assist with generating and sending client invoices • Update client account statements (payments, balances, late fees) • Track payment plans and ensure proper documentation • Flag overdue accounts and maintain accurate financial records • Support the accounting technician with account reconciliation and reportingAccounts Receivable (Collections) – In Spanish • Work directly with the Accounting Technician to identify overdue accounts • Call and follow up with Spanish-speaking clients regarding past-due balances • Clearly explain balances, payment plans, and next steps • Maintain detailed notes on all collection efforts • Follow up consistently until resolution (payment, plan, or escalation)