Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Summary:

We are seeking a highly organized, detail‑oriented Project Coordinator to join our Installations and Inventory team. In this role, you will play a central part in ensuring our service team supports customers efficiently and professionally. You will interact directly with customers to provide exceptional service, gather essential information, and maintain accurate notes and call records in our database.

This position is key to maintaining strong alignment between account managers and technicians throughout the job lifecycle. Your ability to communicate clearly, troubleshoot issues, and manage multiple priorities will help us deliver consistent, high‑quality service that exceeds customer expectations. The job operates in a professional office environment. Monday to Friday; 8 a.m. to 5 p.m. If you are proactive, resourceful, and thrive in a fast‑paced environment, we would love to meet you.

Responsibilities:

· Serve as the primary liaison between account managers, technicians, and customers throughout the job process

· Provide direct customer service, including answering inquiries, resolving concerns, and ensuring a positive customer experience

· Perform accurate data entry of sensitive customer information

· Process billing, apply payments, and assist with account‑related questions

· Manage the job queue, monitor incoming emails, and prioritize tasks effectively

· Create new customer profiles and set up new systems in the database

· Input materials and documentation for each job to maintain accurate records

· Coordinate and manage the schedule for all active jobs

· Arrange lift rentals and ensure equipment is available when needed

· Register alarm permits and ensure compliance with local requirements

· Create and maintain monitoring accounts for new installations

· Support the Installations and Inventory team with additional administrative or operational tasks as needed

·

**Other duties as assigned

Minimum Requirements:

· Customer Service experience of 1-2 years in a related industry

· Track record of team development

· Ability to think strategically

· Excellent attention to detail and accuracy.

· Strong client-facing communication and interpersonal skills along with active listening.

· Ability to prioritize and manage multiple tasks in a fast-paced environment.

· Excellent knowledge of management methods and techniques

· High school diploma or equivalent;

· Able to pass a drug screening.

· Clean background check.

Work Environment/Physical Demands

The job operates in a professional office environment. Monday to Friday; 8 a.m. to 5 p.m. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and multi-purpose machines. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands or feel; and be able to reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.