Benefits:

Free uniforms

Paid time off

Competitive salary

Opportunity for advancement

Training & development

Tuition assistance

What This Role Is

As the premier Property Restoration experts, at Paul Davis, we help homeowners and businesses recover after damage from events like water leaks, fires, mold, and storms—handling everything from emergency cleanup to full reconstruction.

When something goes wrong in a home or building, it’s stressful, urgent, and often confusing. Our job is not just to fix the damage—but to guide our customers through the entire process.

This role is the central hub of that process. You will own the customer journey from first call through project completion—ensuring every client feels informed, supported, and confident in choosing Paul Davis.

You will also serve as the internal bridge between all teams—maintaining office operations and keeping Mitigation, Contents, Reconstruction, and Accounting aligned and moving efficiently.

This role plays a critical part in ensuring jobs are executed efficiently, documentation is complete, and company performance standards are consistently met.

What You’ll Be Responsible For (Job Responsibilities)

Administrative Coordination & Office Support

Serve as the administrative hub of the office, ensuring information, documentation, and communication flow smoothly throughout the organization

Answer and direct all inbound office calls professionally and efficiently

Complete intake, file creation, and data entry for all new jobs

Maintain organized digital filing systems, job files, and office records

Coordinate office supplies, administrative needs, and general office organization

Maintain all employee and subcontractor documentation and personnel records

Support billing, collections, and accounts receivable efforts

Customer Service & Communication

Serve as a primary point of contact for customers throughout the job process

· Handle all inbound office calls including leads, and new job opportunities

Educate customers on our services, processes, and value to help convert leads

Provide proactive updates to customers to ensure they feel informed and supported

Handle customer questions, concerns, and requests with professionalism and urgency

Project & Program Coordination

Coordinate communication between Mitigation, Contents, and Reconstruction teams

Assist with scheduling, dispatching, and resource coordination

Proactively monitor job progress to help keep projects moving forward

Maintain a strong understanding of insurance carrier requirements, TPA guidelines, and service level agreements (SLAs)

Support program compliance, documentation requirements, and scorecard performance across insurance and TPA programs

Assist in maintaining accurate job documentation required for approvals, billing, and payment

What Success Looks Like

Phones are answered professionally, customers receive timely responses, and important information is routed accurately

Job files, documentation, and records are correctly organized and maintained

Customers feel informed, supported, and confident throughout the process

Strong communication exists between internal teams and customers

Jobs move smoothly between departments with minimal communication gaps

Insurance carrier, program, and TPA requirements are completed accurately

The office runs efficiently, administrative tasks are completed consistently, and team members can rely on you for support

Increased success rate and attachment rate on inbound job opportunities

High compliance scorecards are maintained across TPA and insurance programs

Who You Are (Qualifications)

Experienced in administrative, customer service, or similar support roles

Professional, personable, and comfortable speaking with customers, vendors, and team members throughout the day

Highly organized with strong attention to detail and follow-through

Dependable and reliable. You are prepared to complete tasks accurately and timely

Strong communicator with excellent phone etiquette and written communication skills

Able to learn new software, systems, and processes quickly and retain training effectively

Comfortable managing multiple priorities in a fast-paced environment

Naturally proactive and willing to take initiative when problems arise

Customer-focused with a positive, service-oriented attitude

Tech-capable and proficient with Microsoft Office and web-based software systems

Preferred Qualifications

Experience in construction, restoration, or similar service-based industries

Experience coordinating schedules, projects, or service work

Experience working with insurance carriers, TPAs, or compliance-driven environments

Preferred Qualifications

Experience in construction, restoration, property management, insurance, or similar service-based industries

Experience coordinating schedules, projects, or service work

Experience working with insurance carriers, TPAs, or compliance-driven environments

Why Join Us

At Paul Davis, we help people rebuild their homes and properties after disasters causing water, wind or fire damage—and we take that responsibility seriously.

You’ll be part of a team that:

• Values ownership, accountability, and growth

• Invests in people, not just roles

• Is building something scalable and best-in-class

This is not just an admin role—it’s a career path into operations, project management, or leadership.

Compensation & Benefits

• Competitive hourly pay (based on experience)

• Paid Holidays, Vacation and Sick time

• Paid training and development

• Clear growth path within the organization

• Exciting team culture and strong leadership support