Become part of the Transportation Revolution! As an Administrative Coordinator, you'll play a vital role in supporting operations and ensuring smooth day-to-day functions. You’ll provide hands-on support to drivers, maintain accurate records, and serve as a key link between drivers, dispatch, and management.

What we can do for you as an Administrative Coordinator:

• Health, Dental, Vision and Life Insurance
• Paid Time Off
• Holiday Pay
• 401k with up to 3% matching

Driver Support & Coaching

• Assist with driver orientation and onboarding.
• Review and coach drivers to enhance safety and customer service.
• Provide equipment training (e.g., tablets) and ongoing support.
• Assist drivers with transaction questions and issue resolution.

Transaction & Record Management

• Set up and maintain driver lease and vehicle information.
• Reconcile daily activities and maintain accurate transaction records.
• Ensure timely updates and precision in documentation.
• Track driver balances and escalate overdue accounts when necessary.

Internal Systems Oversight

• Coordinate with dispatch to confirm trip completion and resolve issues.
• Monitor and troubleshoot driver tablets, dispatch software, and other technology tools.
• Serve as a liaison with IT for system updates and technical problem-solving.
• Ensure proper data security and confidentiality protocols are followed.

Record Keeping & Compliance

• Collect, review, and transfer daily billing documentation.
• Maintain driver and vehicle compliance records in accordance with company, DOT, FTA, and local taxi authority requirements.
• Conduct periodic audits to ensure all paperwork complies with company policies and procedures.
• Support safety investigations by providing accurate and timely documentation.

Financial & Reporting Support

• Assist with lease collections, cash/credit reconciliations, and related reporting.
• Prepare weekly and monthly activity reports for management review.
• Support management with driver balances, files, and vehicle maintenance records.

Communication & Customer Service

• Answer incoming calls and provide dispatch backup when needed.
• Deliver exceptional customer service across all interactions with drivers, customers, and internal teams.
• Facilitate communication between operations, HR, safety, and other departments.

General Administrative Duties

• Perform scanning, filing, faxing, and data entry tasks.
• Organize and coordinate meetings, trainings, and communications.
• Provide backup support to other administrative staff when required.

Project & Process Improvement

• Identify opportunities to streamline administrative processes.
• Assist in rolling out new company initiatives, technology upgrades, and pilot programs.
• Gather feedback from drivers and staff to improve operational support services.