Become part of the Transportation Revolution! As an Administrative Coordinator, you'll play a vital role in supporting operations and ensuring smooth day-to-day functions. You’ll provide hands-on support to drivers, maintain accurate records, and serve as a key link between drivers, dispatch, and management.
What we can do for you as an Administrative Coordinator:
Your job responsibilities as an Administrative Coordinator:
Driver Support & Coaching
Assist with driver orientation and onboarding.
Review and coach drivers to enhance safety and customer service.
Provide equipment training (e.g., tablets) and ongoing support.
Assist drivers with transaction questions and issue resolution.
Transaction & Record Management
Set up and maintain driver lease and vehicle information.
Reconcile daily activities and maintain accurate transaction records.
Ensure timely updates and precision in documentation.
Track driver balances and escalate overdue accounts when necessary.
Internal Systems Oversight
Coordinate with dispatch to confirm trip completion and resolve issues.
Monitor and troubleshoot driver tablets, dispatch software, and other technology tools.
Serve as a liaison with IT for system updates and technical problem-solving.
Ensure proper data security and confidentiality protocols are followed.
Record Keeping & Compliance
Collect, review, and transfer daily billing documentation.
Maintain driver and vehicle compliance records in accordance with company, DOT, FTA, and local taxi authority requirements.
Conduct periodic audits to ensure all paperwork complies with company policies and procedures.
Support safety investigations by providing accurate and timely documentation.
Financial & Reporting Support
Assist with lease collections, cash/credit reconciliations, and related reporting.
Prepare weekly and monthly activity reports for management review.
Support management with driver balances, files, and vehicle maintenance records.
Communication & Customer Service
Answer incoming calls and provide dispatch backup when needed.
Deliver exceptional customer service across all interactions with drivers, customers, and internal teams.
Facilitate communication between operations, HR, safety, and other departments.
General Administrative Duties
Perform scanning, filing, faxing, and data entry tasks.
Organize and coordinate meetings, trainings, and communications.
Provide backup support to other administrative staff when required.
Project & Process Improvement
Identify opportunities to streamline administrative processes.
Assist in rolling out new company initiatives, technology upgrades, and pilot programs.
Gather feedback from drivers and staff to improve operational support services.