Job Description
Executive Assistant + Client Experience Coordinator
Location: Holland, Michigan (Hybrid-Remote)
Reports To: Ross Hirdes, owner and Lead Designer
Compensation: $50k - $60k per year) with additional benefits
Schedule: Full-Time
Position Summary:
The Executive Assistant + Client Experience Coordinator ensures smooth, professional communication between the design office and its clients. This role supports lead designer and the client journey from initial inquiry through onboarding and ongoing engagement by managing meetings, correspondence, Builder Trend and CRM systems.
Company Summary:
RH Designs is a leader in the luxury pool industry, designing multiple nationally award winning projects in collaboration with Lucas Lagoons.
This is a creative business, and new ideas and methods are encouraged as they lead to enhancing our products.
RH Designs is a small business with a strong team attitude. We will all share in the Wins and sometimes all have to push hard to hit tough goals.
Ethics and integrity are highly prioritized, and anything else will not be tolerated.
Primary Responsibilities:
● Schedule meetings and manage calendars for client engagements
● Set up Zoom links and prepare agendas
● Take notes during client meetings
● Draft and send client communications (follow-ups, thank-you emails, rejections) Maintain accurate and timely lead tracking in HubSpot
● Coordinate delivery of onboarding materials, portfolios, and client gifts ●Book staff travel and manage logistical arrangements
● Manage and update project data in Buildertrend
● Track time, expenses, and credit card use across design projects
● Prepare and submit invoices
Assist in tracking billables, receivables and generating internal profit/ loss reports
Assist in tax tracking, payroll and quarterly payment coordinating with CPA
Qualifications:
● 2+ years in client service or administrative support
● Strong writing and verbal communication skills
● Experience using HubSpot or similar CRM tools
● Highly organized with strong attention to detail
Compensation & Benefits
$50k - $60k per year depending on experience
HSA contribution option
1 week paid vacation after 6 months
Paid holiday.
401k option
Work from home option after training.
Up to two days in person per week.
Company Description
RH Designs is a swimming pool and outdoor space design company, partnering with Lucas Lagoons of Insane Pools tv show. The projects are ever changing and always create unique challenges and opportunities.
We strive to be the best in our industry, innovating and pushing ourselves to new limits. We encourage new ideas and methods to improve our product and streamline our service.
We are a small design firm and work closely as a team. Our design studio is downtown holland on 8th st, with easy access to all Holland has to offer.
RH Designs is a swimming pool and outdoor space design company, partnering with Lucas Lagoons of Insane Pools tv show. The projects are ever changing and always create unique challenges and opportunities. \r\nWe strive to be the best in our industry, innovating and pushing ourselves to new limits. We encourage new ideas and methods to improve our product and streamline our service. \r\nWe are a small design firm and work closely as a team. Our design studio is downtown holland on 8th st, with easy access to all Holland has to offer.