Benefits:

Bonus based on performance

Competitive salary

Paid time off

Position Summary

The Administrative & Inside Sales Assistant supports daily office operations and inside sales activities in a fast-paced sign shop. This role assists with customer communication, job paperwork, order entry, and coordination between sales, design, production, and installation teams. The ideal candidate is organized, detail-oriented, and eager to learn sign industry processes.

Key Responsibilities

Customer Service & Inside Sales Support

Answer phones, respond to emails, and greet walk-in customers

Collect basic project information for signage requests (type of sign, size, location, and timing)

Assist with preparing and sending quotes and sales documents

Follow up on open quotes and customer questions

Enter orders and customer information into the job management system

Provide customers with basic order status updates

Administrative & Office Support

Assist with daily office tasks such as filing, scanning, and organizing job paperwork

Maintain job folders including artwork approvals, emails, and notes

Help schedule appointments, site visits, and installations

Help maintain office and shop supply inventories and place orders as needed under direction

Assist with data entry, reports, and general administrative tasks

Backfill for print production if required.

Inventory & Materials Support

Assist with tracking inventory levels for common sign materials such as vinyl, substrates, laminates, hardware, and consumables

Notify management when materials are running low

Help place material orders and verify deliveries against packing slips

Assist with organizing material storage areas to keep items labeled and accessible

Job Tracking & Team Coordination

Help move jobs through the shop by coordinating information between departments

Verify that job details and approvals are complete before production begins

Track job progress and alert team members if information is missing

Communicate simple updates between sales, production, and installation teams

Billing & Permits Assistance

Help prepare invoices and collect deposits

Assist with tracking permit paperwork and required documentation

Support job close-out by ensuring paperwork is complete

Learning & Growth

Learn sign shop terminology, materials, and production processes

Learn how jobs flow from quote to production to installation

Take on additional responsibilities as skills and experience grow

Required Qualifications

High school diploma or equivalent

0–2 years of experience in an office, customer service, or administrative role

Strong organizational and time-management skills

Clear and professional communication skills

Basic computer skills and comfort learning new software

Strong attention to detail

Preferred (But Not Required)

Experience in customer service, retail, or office support

Familiarity with Microsoft Office

Interest in design, printing, or manufacturing environments

Work Environment

Office-based position within a sign shop

Frequent interaction with production and installation teams

Training provided on industry-specific tools and processes