We are a busy psychiatric medical practice seeking an experienced, dependable, and patient-focused Administrative Psychiatric Medical Assistant to join our office team.
Our administrative and clinical support staff work together in the office, while our psychiatric providers work remotely from home. This position plays an important role in keeping communication between patients, office staff, and providers organized and efficient.
The ideal candidate is professional, compassionate, technologically savvy, and comfortable working independently in a busy mental-health practice. Because this position is often the first point of contact for our patients, excellent communication skills, patience, and the ability to remain calm and professional when assisting patients with mental-health concerns are essential.
Responsibilities
Serve as the primary person answering incoming patient phone calls
Answer calls professionally and direct or transfer patients to the appropriate staff member when necessary
Listen carefully to patient questions, concerns, and requests and determine the appropriate next step
Document patient messages accurately and communicate concerns to the appropriate provider or staff member
Send messages and emails to providers when provider input or follow-up is needed
Schedule, reschedule, and confirm patient appointments by phone
Assist patients with appointment-related questions and general office concerns
Collect patient balances and assist with payment-related questions
Process and follow up on prior authorizations (PAs)
Work efficiently within the practice's EMR/EHR system
Enter and update patient information accurately
Coordinate communication between patients, providers, pharmacies, and office staff as needed
Follow up on outstanding patient requests and ensure messages are appropriately routed
Maintain patient confidentiality and follow HIPAA and office policies
Perform additional administrative and medical office duties as needed
Qualifications & Experience
Previous experience working as a Medical Assistant, Psychiatric Medical Assistant, Medical Office Assistant, or similar healthcare administrative position
Experience working in a psychiatric, behavioral health, mental health, or medical practice preferred
Experience using an EMR/EHR system
Strong computer and technology skills
Excellent verbal and written communication skills
Strong organizational and time-management skills
Ability to multitask and prioritize responsibilities in a busy office
Ability to work independently with minimal supervision
Excellent attention to detail and accurate documentation skills
Professional, dependable, and reliable
Comfortable handling a high volume of phone calls
Ability to remain calm, respectful, and patient when speaking with individuals experiencing mental-health concerns
Ability to maintain professionalism and appropriate boundaries with patients
Strong problem-solving and critical-thinking skills
The Ideal Candidate
We are looking for someone who is:
Patient and compassionate
Calm and professional under pressure
Comfortable speaking with patients over the phone
Organized and detail-oriented
Tech-savvy and able to learn new systems quickly
Able to multitask without becoming overwhelmed
A strong communicator and team player
Comfortable taking initiative and working independently
Dependable and accountable
Able to work effectively in a fast-paced psychiatric practice
Office Hours: Monday through Thursday 9AM to 5:30PM and Fridays 8:30AM to 5PM