Benefits:

Health insurance

Paid time off

We are seeking a highly organized, self-motivated Administrative & Member Support Coordinator to join our dynamic team in-house. This role requires excellent written communication skills, a strong customer service background, and the ability to manage high volumes of email correspondence while juggling multiple tasks and deadlines.

As the first point of contact for many of our members, you’ll be responsible for providing outstanding support via email and phone — including handling challenging situations with professionalism and care. You will assist members with profile edits, press releases, and general questions, as well as manage refund or cancellation requests with clarity, confidence, and a solution-focused mindset.

Location: IN office - Lynbrook, NY

Key Responsibilities: • Respond promptly and professionally to member inquiries via email and phone • Assist members with updates to their profiles, bios, press releases, and other content • Handle difficult or dissatisfied members, including those requesting refunds or cancellations, in a calm, respectful, and policy-aligned manner • Maintain organized records of member communication and follow-ups • Manage a daily queue of emails and support tasks while ensuring high-quality service • Collaborate with internal teams to resolve member concerns efficiently • Proactively identify and address recurring issues to improve member satisfaction and streamline support processes • Support general office and administrative functions such as data entry, scheduling, and file management

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Qualifications: • 3+ years of administrative and/or customer service experience, especially in high-volume, communication-heavy roles • Prior experience handling customer escalations or difficult interactions is a strong plus • Outstanding written and verbal communication skills • Exceptional organizational skills and attention to detail • Strong problem-solving abilities and the confidence to take initiative • Proficiency in Microsoft Office (Outlook, Word, Excel) • Familiarity with Asana or similar task management tools is a plus • Bachelor’s degree preferred in Communications, Business Administration, or a related field