Job Description

At Fairmont Scottsdale Princess, unparalleled service and luxury await guests of Privado, our exclusive villa experience. At Privado, we are looking for experts in luxury; to know luxury is to serve luxury. Our carefully curated team of Experience Concierge will look forward to assisting the most discerning travelers, creating exceptionally special experiences that will become treasured memories. This team will ensure every last detail is accounted for from reservation to departure; taking the time to give genuine, continuous care for each guest. This level of detail and precision will be essential to creating a thoughtfully personalized and ultra-luxe experience that is exclusive to Privado.

Summary of Responsibilities:

Reporting to the Privado Managers, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Provide exceptional Concierge information to our guests about internal and local area attractions, restaurants, theatres, special events, tickets, confirmations and other available services
• Communicate with our guests through pre-arrival emails and phone calls
• Oversee room assignments for all incoming guests
• Answer incoming calls to the Privado Villas
• Correspond with guests through our external messaging system
• Curate, email and print itineraries for incoming guests
• Contact guests to help with pre-departure services
• Ensure proper coding of VIP guest arrivals and schedule amenities
• Liaison with Travel Advisors to oversee VIP clients booked within our resort
• Develop and maintain contacts with business partners, concessionaires, local community and counterparts of Privado throughout Fairmont Hotels & Resort
• Assist guests regarding hotel facilities in an informative and helpful way
• Address guest concerns and react quickly, logging and notifying proper departments
• Follow department policies, procedures, service standards and safety policies
• Other duties as assigned

Qualifications

• Previous Property Management System experience preferred
• Previous customer service related experience preferred
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline an asset
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal & written communication skills
• Must possess valid US Driver’s License
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Adhere to Fairmont Scottsdale Princess Grooming Guidelines. Click here to view: http://www.scottsdaleprincess.com/careers

Physical Aspects of Position: Physical aspects of the position include but are not limited to the following:

• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting up to 20lbs
• Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Proof of eligibility to work in the United States is required.

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

**Our commitment to Diversity & Inclusion: **
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! ** #BELIMITLESS**