Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance

ADMINISTRATIVE & TECHNOLOGY ASSISTANT

OVERVIEW: An Administrative & Technology Assistant will perform a diverse array of clerical, administrative and technological duties. This role blends customer service excellence with technology implementation to help streamline and improve our daily operations. The ideal candidate is professional, detail-oriented, and tech-savvy, with a passion for creating smooth customer experiences and driving efficiency through technology.

This person will be able to work independently while remaining available to assist others when needed and interact with coworkers, clients, contractors and/or vendors in a courteous and professional manner.

The Administrative & Technology Assistant must demonstrate exceptional written and verbal communication skills as well as excellent organizational and time management skills. They must pay close attention to detail while being able to think critically and solve challenges in a fast-paced office. Collaboration with other assistants and managers within the organization is critical for this position.

ESSENTIAL DUTIES:

1. Maintain efficient flow of information to support other departments within the organization and in handling the day-to-day administrative duties.

2. Operate a variety of small office equipment – personal computer, printer, scanner, etc.

3. Demonstrate proficiency & efficiency in Microsoft Word, Excel, Outlook

a. Creating, opening, editing, formatting, saving and printing documents

b. Creating, managing, formatting and printing data in a spreadsheet

c. Scheduling and managing appointments on a calendar

d. Writing email correspondence in a professional manner

4. Screen incoming calls for management and handle initial customer service

EDUCATION/EXPERIENCE: High school diploma or equivalent required. Candidate must have prior customer service experience and be technologically savvy. QuickBooks experience is a plus.

OTHER QUALIFICATIONS:

1. Communicate effectively both verbally and in written form.

2. Possess a friendly demeanor and strong interpersonal skills to create positive relationships with coworkers, clients and vendors and to promote and protect our positive company culture.

3. Works independently, able to multi-task and be able to work collaboratively and maintain a team like atmosphere.

4. Highly organized with excellent attention to detail.

SPECIFIC TASKS:

The following list of tasks is not necessarily exhaustive. As our company continues to expand, the duties and responsibilities of the Customer Experience & Technology Coordinator will evolve accordingly.

1. This person will answer incoming calls and direct them appropriately.

2. Provide professional, friendly, and timely customer service.

3. Learn and implement technology platforms currently in use within the company (CRM, workforce/time tracking apps, QuickBooks, etc.).

4. Train and support team members on proper use of technology.

5. Research, recommend, and help implement new technology solutions to increase efficiency.

6. Develop simple guides or SOPs for staff on new tools and processes.

7. Collaborate with management to identify areas for operational improvement and create solutions.

8. Create written SOPs for all job duties to be reviewed/updated by employee every 6 months and then share with the president.

9. While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, printer, telephone, and keyboard. You may also be required to lift items (such as a case of water or paper) up to about 40 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.