Retail Business Services is the services company of leading grocery retail group Ahold Delhaize USA, providing services to five East Coast grocery brands: Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the size and scale of the local brands to and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit https://www.retailbusinessservices.com.

Primary Purpose:

This role supports each company with all associate related changes to include accurately applying union contract language and policy rules. Also provides functional and technical support to HR Business Partners and the companies. Relationship building is important to this role. This position must maintain effective relationships with HR business partners, HR process owners and business unit management teams. This position processes HR-related transactions for the entire organization partnering with various levels of management and HR Business Partners to ensure accurate and timely processing.

Duties and Responsibilities:

• Orchestrates the day-to-day activities of the HR Services Processors.

• Teaches the Processors how to successfully execute their responsibilities.

• Responsible to the HR Services Manager to onboard new Processors.

• Manages the system setup of the current HR system of record and BU with respect to code set definition, structuring and entry. These changes include opening and closing stores,district realignments, position control, job code changes, salary range input, etc.

• Partner with the HR Services Project Specialists to lead company-specific aspects of operational projects impacting the various HR systems or processes.

• Work closely with HR Services Project Specialists to identify improvements in current systems or processes. Determine what processes may be put into place to help streamline the workload in each division

• Facilitate and provide resolutions to concerns working with store management teams, HR business partners, IT, vendors, HR Services team members.

• Provide timely solutions to open problem tickets for HR systems.

• Serve as the escalation point for the Processors in troubleshooting.

• Responsible for ensuring data security policies are enforced in the Workforce Administration processes

Qualifications:

• High school diploma/GED

• 5 years of experience in HR or Payroll

• Analytic skills

• Detail oriented

• Strong expertise on HR pr Payroll systems

• Supervisory/Leadership Skills

• Advanced MS Excel, Word, PowerPoint

Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities.

If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@retailbusinessservices.com

Retail Business Services, ranked No. 25 on Fast Company’s 2022 100 Best Workplaces for Innovators, is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit https://www.retailbusinessservices.com.

Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies with services including Business Integrity Services (Legal, Risk Management, Quality Assurance), Business Services (HR Technology Systems and Process Management), Communications & Omnichannel Service Center, Finance Business Services, Financial Planning & Analysis, Human Resources, Indirect Center of Excellence, Information Technology, Pharmacy Services, Retail Innovation Center of Excellence, Store Development, Leasing & Facilities Support, and Strategy & Business Development. Retail Business Services is committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.