Admissions Coordinator

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Adolescent Wellness Academy

Admissions Coordinator

Davie, FL
Full Time
Paid
  • Responsibilities

    Admissions Coordinator

    Full-Time | In-Person
    Corporate Office – Davie, FL
    Monday–Friday (Daytime hours with some flexibility)

    The Role

    We're seeking a highly responsive, people-centered Admissions Coordinator to serve as the first point of contact for individuals and families seeking care at Principles Recovery Center (PRC) and Adolescent Wellness Academy (AWA).

    This role blends customer service, sales, and behavioral health exposure. You'll be the first voice people hear during some of their most vulnerable moments—guiding conversations with empathy, confidence, and professionalism while keeping the admissions process moving efficiently.

    If you thrive in fast-paced environments, enjoy connecting with people by phone, and know how to balance compassion with urgency, this role may be a great fit.

    What You'll Do

    • Serve as the first voice and first impression for incoming calls, emails, and inquiries
    • Handle a high volume of inbound calls (often 60–80 per day) with warmth, focus, and efficiency
    • Engage prospective clients, families, and referral partners using strong customer service and sales skills
    • Ask thoughtful, direct questions to gather information while remaining empathetic and client-focused
    • Navigate difficult conversations , including crisis-related calls and emotionally charged situations
    • Educate callers on next steps, scheduling assessments, tours, and intakes
    • Maintain quick turnaround times and responsiveness on calls, emails, and follow-ups
    • Accurately document inquiries and admissions activity in CRM/EMR systems
    • Collaborate closely with clinical, admissions, and support teams to ensure continuity of care
    • Support outreach initiatives and referral relationship efforts as needed

    What We're Looking For

    Customer Service & Sales Experience (Required)

    • Prior experience in customer service, sales, call centers, hospitality, or client-facing roles
    • Confidence building rapport quickly, guiding conversations, and managing objections or concerns

    Behavioral Health Exposure (Strongly Preferred)

    • Experience in behavioral health, healthcare, admissions, recovery, or crisis-adjacent settings
    • Comfort discussing substance use, treatment options, and insurance basics

    Skills & Traits

    • Highly organized, detail-oriented, and able to manage multiple conversations simultaneously
    • Technology-savvy with comfort using CRMs, EMRs, and Microsoft Office tools
    • Calm, grounded, and emotionally steady in high-pressure situations
    • Quick to respond, proactive in follow-up, and accountable to timelines
    • Collaborative team player with a genuine passion for recovery and helping people

    Nice to Have

    • Spanish fluency
    • Familiarity with the local treatment landscape and referral partners
    • Willingness to grow into outreach or expanded admissions responsibilities

    About Us

    Principles Recovery Center (PRC) provides individualized substance use treatment for adults, rooted in compassion, accountability, and long-term recovery.

    Adolescent Wellness Academy (AWA) is a PHP/IOP program supporting adolescents ages 13–17 and their families through creative, family-centered mental health care.

    Together, we're committed to meeting people where they are—and helping them take the next step forward.