At Make-A-Wish® America, we are more than just a workplace — our mission is transformative. Together, we fulfill life-changing wishes for children with critical illnesses. Inspired by one boy's wish to become a police officer, Make-A-Wish has, with the help of our volunteers, donors, staff, and supporters, granted over 600,000 wishes worldwide, making a profound impact on countless lives.

THE TEAM

Make-A-Wish America is the national headquarters for our organization, providing resources and support for our 58 Chapters around the country. The Information Technology team is comprised of a diverse team of technologists responsible for building and operating the technologies that enable Make-A-Wish to grant the wish of every eligible child. The Information Technology team is focused on providing innovative solutions across these key areas: Operations, Security, Applications, Infrastructure, Governance, and Analytics.

THE ROLE

The Product Manager plays a foundational role in supporting the development, adoption, and growth of enterprise-wide technology products at Make-A-Wish (MAW). This role focuses on tactical execution while contributing to operational and strategic objectives under the guidance of senior team members. The APM collaborates with stakeholders, end-users, and technical teams to understand needs, ensure continuous improvement, and deliver incremental value through product iterations.

WHERE YOU COME IN

As the Product Manager you will:

• Collaborate with stakeholders and technical teams to identify and document user needs, contributing to long-term product strategy and planning under the guidance of senior team members.
• Build trust and foster strong working relationships with stakeholders by actively listening to their needs, addressing concerns, and ensuring alignment with organizational priorities.
• Assist in creating and maintaining product roadmaps, ensuring transparency and effective communication of timelines and progress.
• Participate in Agile ceremonies, including sprint planning, backlog refinement, and user story development, to ensure efficient execution of product enhancements.
• Support user success by gathering feedback, identifying challenges, and assisting with the adoption of product-related changes in partnership with senior team members.
• Help define and execute acceptance criteria for product enhancements, supporting user acceptance testing (UAT) and system demonstrations.
• Monitor system upgrades and their impact, helping to identify and mitigate risks associated with product changes.
• Facilitate communication and knowledge-sharing among users to ensure they are informed of product updates, best practices, and opportunities for improvement.

WHAT YOU’LL NEED

• Bachelor’s degree in a related field or equivalent work experience.
• 1+ year of experience in product management, project management, or related roles.
• Strong comfort with technology and familiarity with CRMs or similar platforms.
• Product Owner, Product Manager and/or Agile certification preferred.
• Experience in a nonprofit or federated organization is a plus.
• Experience with technology systems like CRMs (e.g., Salesforce) is a plus.
• Position may require travel to organizational conferences and events.

WHAT WE OFFER

BENEFITS

• Comprehensive benefit package, effective day 1: Medical, Vision, Dental, Wellness**
• Competitive compensation with annual incentive potential
• Health Savings Account and Flexible Spending Account Options
• Health Reimbursement Account fully funded by Make-A-Wish
• Short Term Disability*, Long Term Disability* and Life Insurance
• Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
• 401(k) Retirement Savings Plan with 5% match after one year of service
• Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
• The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires

TIME OFF

• Up to 15 PTO days
• 10 Sick Days
• 11 Paid Holidays
• 2 Volunteer Days after one year of service
• 2 Personal Days accrued annually
• Parental Leave

ALSO...

• Employee Awards and Recognition Programs
• Individual and Leadership Development
• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets

*Monthly premiums paid for the employee for vision, dental, and short/long term disability.

Who We Are:

Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues.

Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish.

Trouble submitting an application?

We’re thrilled that you’re interested in joining our mission! If you’re experiencing any hiccups while submitting your application, don’t worry – technology can be tricky sometimes. Here are a couple of quick tips to help you out:

• Clear Your Cache and Cookies: Sometimes, a fresh start is all you need. Clearing your browser’s cache and cookies can often resolve submission issues.
• Try a Different Browser: If clearing your cache doesn’t do the trick, switching to another browser might help. Browsers like Chrome, Firefox, Safari, or Edge are all great options.

We respect and ensure equal opportunity, regardless of race, religion, ethnicity, national origin, age, gender identity, sexual orientation, disability, perceived disability and other legally protected characteristics. Make-A-Wish America utilizes E-Verify in its hiring practices to achieve a lawful workforce.

Required Skills

Required Experience

• A naturally persuasive, creative problem solver who thrives in an upbeat environment
• A self-motivated, enthusiastic, goal-oriented individual with superior presentation, organizational, and interpersonal skills
• Demonstrated ability to follow direction, problem solve, manage multiple priorities, and meet goals
• Requires some physical effort, i.e. some standing and walking, frequent light lifting (5-10 lbs); and manual dexterity in the operation of office equipment; extended periods of time at a keyboard; perceptual demands for color, sound, form, and depth; occasional and, at times, frequent hours outside the normal University schedule
• Demonstrated excellence in oral and written communication skills, producing and presenting information in a concise and compelling manner
• Ability to work effectively in an entrepreneurial environment committed to high standards of performance and ambitious goals for growth and institutional development
• Ability to lead group information sessions, one-on-one meetings and give campus tours
• Proven ability to work effectively as a member of a team and foster collegial relationships with diverse constituencies, such as faculty, students, alumnae, and staff
• Strong computer skills and experience with database management
• Demonstrated competency in data collection and analysis relevant to interpreting market trends, competition, and admissions and enrollment statistics
• Must be able to work varied hours: regular hours, nights, weekends, and some holidays